Service Desk Manager
Gralue Ventures Inc
Total years of experience :39 years, 0 Months
• CMA Business Service Management Reports
• Leading Service Desk Team.
• Set the standard IT equipment’s to meet the customer needs.
• Providing approved technical specifications to procurement.
• Following IT equipment’s distribution process.
• Team Leader of monitoring CMA IT Assets.
• Team Leader of technical support.
• Team Leader of IT Call Center.
• Team Leader of 1st line & 2nd line support.
• Responsible of IT stores.
• Member of CMA inventory team.
• Customize & Managing the CA Service Desk application and administration.
• Handling the escalated issues of Service Desk.
• Service Desk System Administration.
• Data Center Monitoring.
• Room wizard meeting room Monitoring.
Coordinate third-party installation/maintenance of client's hardware at four different sites
Maximize project profitability by creating and organizing efficient billing processes
Negotiate services performed by installation team and payment to third-party vendor
Monitor inventory levels for project
Process additional equipment orders and on-site asset recovery.
Provide weekly billing report to service provider
Process customer invoices for installations and monthly service maintenance agreements
Review site surveys to determine equipment needed for new client systems
Coordinated repair, replacement and return of damaged/defective computer equipment
