Store Manager
Justkidding LLC
Total years of experience :4 years, 3 Months
Resolving customer complaints and negotiated solutions
* Motivating and advising the team to improve their performance as
well as training new sales staff on product knowledge and good
customer service
* Collaborating with marketing to generate new lead sources and
expand target customer base
* Achieving objectives through effective planning, setting sales
goals, analysing data on past performance, and projecting future performance
Responding quickly and resourcefully to customer requests or concerns.
Using suggestive selling techniques to increase sales.
Up selling and making recommendations to customers.
Serving multiple customers in a short period of time.
Carrying out re-merchandising, display, price markdowns duties.
Accuratelycompletingcashregistertransactions.
Representing the store in a professional and positive manner.
Organising the display of merchandise.
Assisting customers with choices by providing them with information about products.
Adhering to all store retail policies and procedures.
Resolves customer complaints by investigating problems; developing solutions and
making
recommendations to management.
Targeting monthly and daily sales.
Recording orders and sending details to the head office.
Preparing reports of total sales in both cash and card transaction using Z-report in POS
system
and card machine at the end of the duty.
Assisting customers in a professional and polite manner.
Serving and understanding customers’ needs.
Creating and maintaining long-term relationships with regular customers.
Taking care of the customers’ needs while following company procedures.
Executing marketing and visual merchandising initiatives.
Meetingsalestargets.
Philippines
1. Communicate with employees and other individual to answer question, disseminate or
explain information, take orders and address complaints.
2. Answer phones, direct calls and take messages.
3. Compile, copy, sort, and file records of office activities and other transactions.
4. Operate office machines, such as photocopiers and scanners, facsimile machines, and
personal computers.
5. Serve as liaison between departments and operating units in the resolution of day-to-
day administrative and operational problems.
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