Telephone Operator cum Fleet Coordinator
Doha Bus
Total years of experience :9 years, 6 Months
As Telephone Operator:
Greet guests in a courteous manner and provide assistance when required.
Responsible for accepting calls from hotline and/or transferring them to the concerned department.
Give information such as bus timings, bus stop and kiosk locations, tours offered and their itineraries, and tour rates to existing and potential customers.
Coordinate with Drivers and Kiosk attendants with regards to estimated time of arrival, guest details, and other operation concerns.
Accept tour bookings over the phone.
As Fleet Coordinator:
Responsible for distributing and collecting vehicle log sheets and pre-departure checklists to each driver.
Give reports on the status of vehicles to the Maintenance team and Operations Department.
In charge of distribution and allocation of petty cash for fuel for operation vehicles.
- Assessed and edited essays of Japanese students in terms of grammar, syntax, comprehension, etc.
- Verified and did quality assurance work of other proofreaders.
- Supervised and provided grammar and system training for new proofreaders in the writing team.
- Did location coverage and submitted writeups of basketball games.
- Provided captions which highlighted player achievements shown on the website’s social media page.
- Edited and proofread essays for students while providing secondary guidelines and advice through comments generated.
- Produced syllabuses and numerous training materials on several parts of speech.
- Wrote articles and covered events related to the travel and tourism industry.
- Did location coverage and provided corresponding feature articles.
- Provided advertorials and writeups for featured products and events in the Travel and Tourism section as well as Manila Bulletin Travel magazine.
Worked as a Customer Service Representative/ Reinstatement Agent for a telecom account. Responsibilities include:
- Customer assistance regarding their account/ bill
- Payment Processing
- Reinstatement of accounts with overdue balances
- Issue resolution/ de-escalation
- Wrote several news feature articles for the Metro News section as well as assisting in the Editorial desk.
- Collected and collated news headlines from reporters for the News and Metro section of the newspaper.
- Did secondary quality control and fact checking of news articles while providing assistance to desk editors present.
Communication Arts is a course which included units in Journalism, Advertising, Radio and TV production, Film making, Public Relations, Public Relations, Marketing, Desktop Publishing and Development Communication.
High School