John Paul Dimaano

• Managed end-to-end business operations for a large-scale transport platform, ensuring smooth daily
workflow across drivers, customers, and internal departments.
• Handled high-volume inbound and outbound calls, resolving driver and customer concerns related to trips,
payments, and service quality.
• Processed and monitored trip bookings, ensuring accurate scheduling, dispatch coordination, and timely
service delivery.
• Managed driver financial processes including admin loan calculations, salary deductions, and commission
adjustments with high accuracy.
• Investigated and resolved salary disputes, ensuring fair and transparent resolution between drivers and
management systems.
• Handled lost and found cases by coordinating with drivers and customers to retrieve and return misplaced
items.
• Coordinated vehicle recovery and towing services for damaged or disabled vehicles, ensuring proper
documentation and escalation.
• Managed escalation cases related to complaints, claims, and operational issues, ensuring timely resolution
and customer satisfaction.
• Provided process improvement recommendations to enhance operational efficiency and service delivery
standards.
• Ensured high customer satisfaction by resolving complex trip-related issues with professionalism and
urgency.

• Delivered technical and account support to U.S. business and government clients, handling network, device,
and service-related issues.

• Provided advanced technical support for prepaid mobile and home internet customers across the United
States.

• Handled inbound customer support calls from the United Kingdom for mobile network services.
• Provided technical troubleshooting for SIM, network, and connectivity-related issues.
• Managed customer accounts including activations, plan changes, and billing inquiries.
• Assisted with promotions, offers, and service upgrades to improve customer experience.
• Delivered consistent service quality while maintaining high customer satisfaction scores.
• Resolved complaints efficiently while ensuring adherence to company policies and procedures.