JOHN ROBERT SINOY

• Responded to emergency and high-acuity cases by performing CPR, positive pressure ventilation, rapid patient assessment,
and stabilization support during urgent situations.
• Conducted comprehensive cephalocaudal assessments, identified abnormal findings, and promptly endorsed critical
observations to physicians for immediate intervention.
• Assisted in implementing individualized patient care plans while monitoring patient progress, treatment response, and overall
condition.
• Supported obstetric and neonatal care by assisting in NSVD procedures, monitoring maternal-fetal condition, and performing
newborn cord care and postpartum observation.
• Administered IV cannulation and assisted with IV medication therapy while ensuring compliance with infection control and
patient safety standards.
• Performed wound care management and assisted in minor surgical procedures under clinical protocols and physician
supervision.
• Coordinated patient referrals through the One Hospital Command System to facilitate timely transfer and continuity of care.
• Maintained accurate and organized clinical documentation, patient charts, physician orders, and nursing progress reports.
• Collaborated with physicians, nurses, and allied healthcare professionals to ensure efficient and continuous patient-centered
care.
• Educated patients and family members regarding medications, treatment plans, hygiene practices, and preventive healthcare
using clear and compassionate communication.

Convergys Philippines | Bacolod, Philippines | Oct 2014 - Feb 2019
• Express Scripts - Healthcare Customer Service
• Assisted members with prescription benefits, coverage inquiries, and medication questions.
• Resolved claims, billing disputes, and prior authorization issues efficiently.
• Coordinated with pharmacies and healthcare providers to ensure accurate service delivery.
• Maintained HIPAA compliance and upheld strict patient data confidentiality standards.
• Documented cases using CRM systems in a high-volume call center environment.
• Xfinity Home Security - Technical Support
• Provided technical support for Xfinity Home security systems including alarms, cameras, and sensors.
• Resolved connectivity and device issues through remote troubleshooting.
• Assisted customers with system setup, activation, and mobile application configuration.
• Handled customer inquiries, escalations, and service concerns with professionalism.
• Documented cases using CRM tools and ensured timely resolution.

• Provided primary and community-based nursing care in rural health units and barangay health centers.
◦
Performed patient assessments, vital signs monitoring, and basic nursing interventions.
◦ Administered
medications, IV therapy, and wound care; assisted in emergency response (CPR).
◦ Supported public
health programs including immunization, maternal and child care, and TB control.
◦ Delivered health
education on hygiene, nutrition, and disease prevention.
• Maintained accurate documentation and reports in line with DOH standards.
• Participated in community outreach, disease surveillance, and patient referral coordination.

• Assisted healthcare teams in delivering patient care across Emergency Room, Delivery Room, Pediatric, Medical, Surgical, and Obstetric units within a fast-paced hospital environment.
• Supported patient monitoring, vital signs assessment, medication preparation, and routine nursing procedures under clinical supervision.
• Assisted with IV medication administration, oral medication procedures, and pre- and post-blood transfusion monitoring while adhering to patient safety protocols.
• Contributed to efficient ward operations by coordinating with nurses and physicians to support timely patient care and treatment implementation.
• Gained clinical exposure in emergency response, obstetric assistance, pediatric care, medical-surgical nursing, and multidisciplinary teamwork.