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John Roper Muena, Executive / Customer Service Associate

John Roper Muena

Executive / Customer Service Associate·Cognizant - Philippines

United Arab Emirates

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 3 years, 5 months

Executive / Customer Service Associate

August 2023 - April 2026

Cognizant - Philippines

Urdaneta, Philippines •Remote

August 2023 - April 2026

• Managed customer records, service requests, and transactional data with accuracy
• Handled administrative tasks including bookings, updates, and documentation
• Ensured data integrity and proper system updates across internal platforms
• Coordinated with teams to resolve issues and maintain workflow efficiency
• Delivered consistent performance aligned with KPIs and service standards
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Representative

June 2022 - January 2023

Concentrix Baguio

Baguio, Philippines

June 2022 - January 2023

• Provided customer support for inquiries and account-related concerns
• Maintained accurate records of interactions and updates
• Followed compliance procedures and ensured data confidentiality
• Demonstrated strong communication and organizational skills
• Achieved high customer satisfaction and performance ratings
Company industry:
Business Process Outsourcing (BPO)

Education

PHINMA – University of Pangasinan

September 2022

September 2022

Bachelor's degree, Tourism Management

Philippines

School D' Hospitality Institute

August 2022

August 2022

Diploma, Hospitality

Singapore

Skills

DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate

Languages

English
Intermediate
Filipino
Native Speaker

Training and Certifications

Certifications
Leadership Development Program
Forbes Travel Guide – Hospitality Standards
Event Planning & Operations Training
Front Office Professional Certification
Leadership Development Program
Forbes Travel Guide – Hospitality Standards
Front Office Professional Certification
Forbes Travel Guide Luxury Service
Hospitality Standards
Sales Professional
Leadership Foundations
Event Planning & Operations
Information Management
Front Office Professional
Information Management Training
Hospitality Institute of America - Philippines INC.
Aug 2021
Show credentials
Front Office Professional
Hospitality Institute of America - Philippines INC.
Aug 2021
Show credentials
Event Planning
Hospitality Institute of America - Philippines INC.
Aug 2021
Show credentials
Event Operations
Hospitality Institute of America - Philippines INC.
Aug 2021
Show credentials
Leadership Foundations
Hospitality Institute of America - Philippines INC.
Nov 2021
Show credentials
Sales Professional
Hospitality Institute of America - Philippines INC.
Nov 2021
Show credentials
Hospitality Standards
Hospitality Institute of America - Philippines INC.
Nov 2021
Show credentials
Management in Training
Hospitality Institute of America - Philippines Inc.
Nov 2021
Show credentials
Forbes Travel Guide Luxury Service
Hospitality Institute of America - Philippines INC.
Nov 2021
Show credentials

Hobbies

  • Volleyball