Spare Parts Manager
Warehouse of Games Ltd.
مجموع سنوات الخبرة :18 years, 9 أشهر
• In-charge of placing orders of spare parts from suppliers, preparing purchase orders and sending telegraphic transfer copy once payment has been made.
• Expedite and follow up with suppliers to schedule deliveries/collection or consolidation of orders.
• Tracks the status of import and export shipment to determine the delivery date to the customer ensuring that the orders will arrive on time.
• Checks costs from freight forwarders/courier companies
• Preparing local goods entry pass and exit pass papers, shipping documents for export, applying Certificate of Origin in Chamber of Commerce.
• Preparing packages for shipment to customers/suppliers.
• Monitor inventory levels and reconcile physical inventories with records
• Coordinates with Technical Department for dispatching of materials and installation of machines during exhibitions.
• Checks invoices sent by courier companies.
• Answering customers queries via phone or email.
• Handles customer complaints.
• Provides customers with spare parts quotation.
• Determines customer requirements and expectations in order to recommend specific solutions.
• Set up customer files and details.
• Conducted daily monitoring and scoring of customer calls received by Customer Service Representatives and trainees each week in all call centers (Texas, Kansas, North Carolina and Philippines).
• Analyzes transactions, corrects records, and adjusts errors.
• Ensures that the customer service representative provides quality service when they are speaking to the customers.
• Ensures that proper procedures and protocols are followed while providing each agent with constructive feedback both positive and negative for each call handled.
• Provided feedback to the Quality Manager, Call Center Team Managers and Call Center Management on the quality of CSR protocol procedures.
• Prepares excellent report based on the CSR performance and submitted to the respective managers.
• Contributes to team effort by accomplishing related results as needed.
• Provide coaching, training, feedback and assistance to each CSRs which will contribute to the significant improvements in Call Center Quality Assurance scores.
• Performed extra tasks such as handling a team calibration and trainee talk.
• Updated database for errors.
• Reported errors of an application thru email to IT Helpdesk.
• Directly report to the Quality Manager.
• Provides quality directory assistance to customers from the United States, Canada, Puerto Rico and the US Virgin Islands
• Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Responsible for giving a good quality service in terms of providing accurate information in any related request.
• Directly reports to the Team Leader of the department.
• Joins the recruitment team on job fairs to help screen new applicants.
• Prepare the dining room, including all necessary mis-en-place for service; serve customers in a professional, efficient and courteous manner. Serve meals to our guests and ensure they have an enjoyable meal and an exceptional experience by exceeding their expectations.
• Makes the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include general banquet preparation, room refreshes, and maintaining a sanitary environment.
• Serve all catered food and beverage items to our guests during private events in a timely friendly enthusiastic and professional manner.
• Ensures the station and table set ups are complete and meet departmental standards prior to service. Clear tables and transport all equipment in the proper manner.
• Collaborate with other departments in the hotel to enhance the guests’ experience.