Technical sales support and service advisor
United Mechanical Equipment Trade Est
Total years of experience :5 years, 4 Months
Providing technical knowledge to the customer, indoor sales support.
Complete technical knowledge Operations and principle of product like cranes, forklift and Man lift.
Receiving of service call via phone, email, walk-in customer. Understanding the complaint and preparing job card and scheduling the job.
Coordination with mechanics, OEM staffs for technical advice, spares and sales department, Training for mechanics, operator.
Preparing quotation, reports- daily report, weekly report, monthly report, cost estimation, invoices.
Delivery of the vehicles after the third party safety inspection with customer satisfaction.
Providing the customer, operator and technicians with the information of operations, functions and maintenance of the equipment.
Provide detailed explanations and technical justifications for additional repairs to the customers and ensuring delivery of vehicles within the proposed timeframe.
Services - First inspection, pre-delivery inspection, schedule service, preventive maintenance, breakdown maintenance, accident works and mechatronics system - modules, controllers.
Service order management and warranty administration.
To ensure the quality of service and high level of customer satisfaction.
Manufacturing, Sales and Service of construction and material
handling equipment around the globe.
Roles and Responsibility:
1. Taking care of sales - Mobile Cranes of 9Tons to 25 Tons (12 to 50 Lacs in Rupees)
for the southern districts of Tamilnadu - India.
2. Establishes new accounts and services accounts by identifying potential customers;
planning and organizing sales call schedule.
3. Building relationship with customers, operators, dealers, opinion leaders,
mechanics, spare shops owners, financiers and DSA’s.
4. Following the hot cases, providing enough knowledge about the product, quotations,
finalizing the price, coordination in delivery process.
5. Preparing cost estimates by studying blueprints, plans, and related customer
documents to provide suitable equipment.
6. Gains customer acceptance by explaining, and demonstrating cost reductions and
operations improvements.
7. Prepares sales engineering reports by collecting, analyzing, and summarizing sales
information and engineering and application trends.
8. Maintains professional and technical knowledge by attending workshops at Head
Office.
108 Ambulance, Providing Emergency Response Services under
PPP framework. Having more than 700 ambulances in Tamilnadu.
Roles and Responsibility:
1. Taking care of 15 Ambulances in their Schedule Service, Preventive maintenance,
Breakdown Maintenance and Refurbishment work.
2. Schedule Service: Engine oil service, Diesel filter& Oil filter, Gear& Crown oil
service, Coolant oil, Air filter& grease packing.
3. Preventive Service : Overhauling of Self motor& Dynamo, solenoid switch
replacement, brake lining, brake master cylinder, wheel cylinder, clutch slave& master
cylinder - oil seal kit replacement, King pin work, Tyre rotation, wheel alignment&
Balancing, battery fluid level checking, radiator leak, turbo oil hose refit, fan belt
tension adjusting, Leaf springs and shock absorbers bushes and pin replacement.
4. Breakdown: Overhauling gear box, Caliber overhauling, release bearing or clutch
plate replacement work
Traveling to visit the potential customer.
Creating new customer& Converting cold case into the hot case.
Preparing Quotation, negotiation and finalizing the prize. Financial advice.
Supporting marketing by attending trade shows, DSA meet, conferences and other marketing events.
PDI& Commissioning New Crane.
Carrying out Schedule Service, Breakdowns& Service calls.
Preparing Warranty Claims, Arranging Mechanics meets and promotion of spare parts.
Achieving service annual maintenance contract target.
Mechanical Engineering