TRAVEL COUNSELOR
Carlson Wagonlit Travel
مجموع سنوات الخبرة :8 years, 6 أشهر
Expertly making travel itineraries for our corporate travelers.
*Airline fare analysis, ticket fare rule interpretation and specializing on searching for the most
competitive and fare and flight schedules for the traveler.
* Setting good interaction and connection with our partner hotel chains worldwide. Insuring their best
service to be offered for our corporate travelers.
* Fare specialist for Asia and the Pacific Markets. ( Singapore, Philippines, Malaysia, Australia and
New Zealand.
Recognized as one of the top performers in terms of score cards by satisfying our monthly quotas,
quality of work and staff reliability(never been late or absent)required.
* Dramatically decreased the redundant call inquiries from our front line customer service
representatives by sharing them the correct process, GDS commands, work arounds and proper
interpretation of the airline fare rules.
* Expertly reviewed important updates from the airline policies and procedure, GDS and reservation
process irregularities, and produce feedbacks to raise awareness for the client to conduct necessary
action.
* Promoted from airline schedule change process associate(Tier 2/working on involuntary schedule
changes only/North America point of sale) to Ticketing support/Process associate(Tier 3/end to end
process/ both North America and Asia Pacific point of sale. *Assisting Expedia customer service
department on interpreting airline fare rules, and ticketing issues. *Manual ticketing for newly created
itinerary *Ticket reissuance for voluntary and involuntary flight schedule change and refunds.
*Manual flight rebooking process within airline/hotel and customer approval. *Direct airline and hotel
contact for any further assistance on booking irregularities.