IT Project Director
Netcracker Technologies
Total des années d'expérience :26 years, 3 Mois
Manage Delivery Programs and handle client escalations.
Team management onsite and offshore for implementation
Conduct Steering committee with CxO's
• Managed PMO Office for setting up Greenfield Telco Operators
• Direct and Run Strategic projects for the organization
• Assisted Pre Sales support for Project Management concepts and related matters
• Handle Escalations for BSS/OSS Project/Program run from the Organization
• Develop and direct programs in handling Risks and Issues
• Permanent Member of the Delivery Management Committees and Portfolio Management Group
• Enhance Customer relations and participate in Steering Committee meets
• Conduct Project Delivery satisfaction surveys
• Participated in Projects under different capacity with major Telecom Operators - Zain Group (Kuwait, KSA, Iraq, Bahrain), VIVA Bahrain, Warid Group, Airtel Group (Nigeria, Ghana, Kenya, Tanzania, Bangladesh), Etisalat (Nigeria, Zantel), Omantel, Du, MCCI and MTN Group
• Establish Project Charter and Nominate PM’s for BSS and OSS Projects
• Supervise and assist with Project Management Plan (Strategic projects)
• Permanent Member of the Delivery Management Committees and Portfolio Management Group
• • Consulting on SI Management and Program Governance to CSP’s
• Build Practices like ITPA (IT process assessments) - Rolled out as a Consulting service
• Pre-Sales e2e management for Charging, Billing and CRM solution from a delivery perspective
IT Governance (ITIL) and Roll Out strategies
Multi-Vendor Management (VMO)
SI Management with CI / CD approach
CMMI L5 Implementations
SaaS and MVNE/O Implementations
Engagement with CIO / CTO / CMO / COO
Run transformation program for MCCI swapping charging and Billing systems
Awarded Gold medal from Huawei
Selected as Future star for Year 2017
• Launch/Program Manager for BSS System Implementation at ZAIN-KWT (May ‘08 - Oct ’09)
• Administer and Maintain PM CoE (PM Resources, PM Assets) for Telecom Launch Office
• Consulting on Projects Governance for engagements
• Conduct Internal Audits on various internal groups
• Initiate Preventive and Corrective actions with relevant teams
• Obtain customer feedback through surveys and site audits
• Function as the BSS Country and Region Lead for Middle East - Support Operators like TCI, TIC, MCCI, MTN, Rightel, Du, Omantel, Zain
• Create opportunities with upcoming MVNO’s and MVNE’s in Middle East - Bridge CSP’s with MVNO’s
• Consult on Roll Out and Launch management for optimized delivery
• Guide CSP’s with Digital and BSS Transformation approach
• Create opportunity for SaaS model deployment for operators in the region
• Consulting on SI Management and Program Governance to CSP’s
• Manage Software Quality team for the complete In house BSS Projects
• Responsible for formation of QA, QC and Documentation groups for ITS Telecom Unit
• Implement ISO 9001:2000 standards and build relevant QMS for a newly formed subsidiary company - Telestream Software Solutions
• Assess the organization against CMMI Level3 framework and Manage the needed improvements
• Nominated as MR and CPG (Core Process Group) Head for the QMS with TSS
• Provide QA progress update and recommendations to the management
• Build and Maintain a Technical writing team specifically for the End User documentations
• Responsible for Product Quality for various product lines of TABS - Mediation, Provisioning, Rating, CC & Billing, Contact Center and IVR
• Gap analysis required for TL 9000 Stds
• Implement Quality Management System aligned to ISO 9001
• Assess processes and map them against CMMI framework levels
• Support internal departments with Application Development Management processes and artifacts
• Create processes for catering Demand/Change Management
• Consulting on effective IT Service Management and Thought leadership
• Initiate Gap analysis for IT Processes against agreed standards and best practices
• Familiar with ITILV3 Foundations
• Nominated as MR and CPG (Core Process Group) Head for the QMS with TSS
• Provide QA progress update and recommendations to the management
• Evaluate and suggest tools for various areas like Requirements / Configuration and Time Reporting
• Familiar with ISO 9001:2008 and CMMI Framework
• Developed staffing plans, work schedules, budgets and timelines
• Define Performance based Appraisals and Review KPI’s
• Coach and mentor resources on weak areas
• Initiate and implement Test Automation practices for Functional and performance using Rational Robot and Mercury Load Runner
• Author for Test documentation and various procedures/process in the QMS
• Responsible for Reviewing and approving Test Strategies and Test Plans for In-house and User Acceptance testing projects
Develop Programs in VB6 and Oracle
Bachelor of Engineering in Electronics & Telecommunication Bangalore University, Bangalore, India
Central Board of Secondary Education - Senior and High School
The Indian High School, Dubai, United Arab Emirates