Senior Associate, Accounts And Control
PricewaterhouseCoopers
Total years of experience :19 years, 0 Months
Employed with the Middle East Internal Firm Services, providing strategic business support. Contributing to enhance our ability to create the value that our clients and our people are looking for, building lasting relationships with all clients, focussing on delivering value in all that I do. Mentoring colleagues and junior staff in relationship and task management and customer service / delivery.
Working in the Middle East Management Information team, responsible for the validation of employee data and profiles. Responsible for overseeing creation of firm related job codes and amendments. Monitoring work in progress (WIP) and billing. Ensuring budget rate approvals and amendments are in place. Creation and implementation of Exchange Rate files and application.
Working in the UAE East Finance team, responsible for providing financial services support and management. Leading the Accounts Payable function, in the efficient processing of the end to end payable function. Responsible for the timely and accurate payment of the Firm’s creditors, utilising SUN software Management System. Responsible for supplier account reconciliations and ensuring responses to external and internal queries in an efficient and timely manner. Supervising the cash management process involving cash allocation, bank statements and ensuring resolution of unallocated items in a timely manner and leading other UAE offices in the cash allocation process, providing guidance and education around process efficiencies.
Successfully oversaw the start-up and development of this relocation company with offices in Dubai, Abu Dhabi, United Kingdom, Bahrain, Qatar and Oman. Within first year, doubled company's revenues, and started showing profit after the first two months.
Promoted from Customer Service Representative within one year of joining company to Head of Customer Services and then to Global Business Support Manager of the ReloGroup after 3 years.
Managed sales consultants, operations staff and customer service representatives.
Recruited, trained and managed customer service and administration staff.
Selected, negotiated and finalized long-term contractual agreements with suppliers, sub-contractors and shipping agents.
Handled all aspects of account transactions, including letters of credit, international financing, preparation of import / export invoices and documentation, pro forma invoicing and preparation and administration of the monthly payroll.
Maintained sole accounts responsibility to include accruals, account receivables, account payables, bank reports and petty cash.
Developed a conflict resolution plan identifying customers’ wants, needs and expectations.
Successfully developed the branch by providing positive customer service hence ensuring customer loyalty.
Provided excellent customer service, resolving disputes and investigating passenger complaints.
Obtained extensive positive interaction with people from varied cultures and backgrounds.
Implemented safety procedures and verified security measures.
Assisted passengers in case of medical emergencies.
Collaborated with the Relationship Manager in order to maintain, develop, research and create financial relationships with prospective clients.
Liaised internally with essential departments (i.e. Operations, Compliance and Product Developers).
Assumed sole responsibility for all foreign transactions, issue of bank documents and the efficient running of the interface between staff and clients.
Effectively managed time and resources in order to ensure that high performance targets were met consistently.
Tutored Managerial Accounting and Corporate Finance for Fall 2003 semester