Jomin Joy M

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Patient Relations & Front-Desk Operations: Manage help-desk functions, professionally assisting patients
and families with inquiries regarding report status, release timelines, and clinic protocols.

• healthcare staff.
Played a key role in compiling compliance documentation and preparing departmental workflows for successful
NABH audits.

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minimize rejections.
Liaised directly with Third-Party Administrators (TPAs) and insurance providers to resolve claim disputes swiftly.
Counseled patients and their families on policy coverage, approvals, and hospital financial procedures,
improving overall patient satisfaction.