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Jon Thomas, System Vice President, Hospitality Patient Experience & Support Services

Jon Thomas

System Vice President, Hospitality Patient Experience & Support Services·Bon Secours Mercy Health (BSMH)

United States

Master's degree, MBA

Work experience

Total years of experience: 1 years, 9 months

System Vice President, Hospitality Patient Experience & Support Services

September 2024 - Present

Bon Secours Mercy Health (BSMH)

Texas, United States

September 2024 - Present

Provide enterprise-wide leadership for hospitality operations(support & Soft services) across 35 hospitals and 4 states,
overseeing a team of 3, 500+ associates and managing a $200M+ operational budget that spans
Food & nutrition, EVS, transportation, Linen utilization and management and valet services.

Company industry:
Medical Hospital

Education

Capella University

March 2026

March 2026

Master's degree, MBA

United States

Sheffield Hallam University

June 2006

June 2006

Master's degree, International hospitality management

United Kingdom

Sheffield Hallam University

May 2004

May 2004

Bachelor's degree, Hotel Management.

United Kingdom

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL ANALYSIS
Intermediate
FINANCIAL ANALYSIS
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REPUTATION MANAGEMENT
Intermediate
REPUTATION MANAGEMENT
Intermediate
WEB PERFORMANCE OPTIMIZATION
Intermediate
WEB PERFORMANCE OPTIMIZATION
Intermediate