Jonathan Caballero

✓ Key Responsibilities
• Set up workstations with computers and routers, printers etc.
• Installing and configuring appropriate software
• Performed maintenance and updates to our software’s
• Provide orientation and guidance to users on how to operate new software
and computer equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace
parts, debugging etc.)
• Ensure security and privacy of networks and computer systems
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality

✓ Key Responsibilities
• Build customized websites to the client as per requirements.
• Identifying and correcting software problems
• Performed maintenance and updates to existing client websites
• Modified existing software’s to improve or upgrade
• Provides support to employees when having issues on the system

✓ Key Responsibilities (IT Technical Support/Sys Admin)
• Troubleshooting - Installing and configuring computer hardware,
software, operating systems, and applications.
• Update and install drivers as per requirements.
• Monitoring and maintaining computer systems.
• Handled the Windows Server 2012 - Setup/Manage User accounts; Setting
up user access levels; etc.
• Providing support, including procedural documentation and relevant reports.
• Meeting clients or account managers to discuss the business objectives and
requirements of the job.