جونالد Lazaro, Supervisor - Butler/ Guest Services

جونالد Lazaro

Supervisor - Butler/ Guest Services

Jumeirah Burj Al Arab

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Bachelor of Science, International Hospitality Management
الخبرات
20 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 3 أشهر

Supervisor - Butler/ Guest Services في Jumeirah Burj Al Arab
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يونيو 2012

Responsible for LQA trainings and audits that resulted into 95% in 3 consecutive years
Responsible for creating an energy saving process in rooms division that saved and help achieved the Green Globe Certification
Managing the entire operation of the butlers department
Providing departmental training and briefing on a daily basis
Consistently organizing, developing and executing departmental step by steps
Coaching, mentoring and developing colleagues by using different approaches
Empowering and motivating colleagues
Ensuring the colleagues productivity, departmental revenue and departmental targets were maximized.
Controlling and budgeting the departmental stocks
Coordinating guest needs, request and personal preferences to respected departments to ensure the guest satisfaction
Handling and resolving guest complaints
Overseeing the guests billing
Supervising and managing guest itinerary including restaurant & airline reservations
Analyzing guest feedbacks on a daily basis

Assistant Banquets Manager Interim في The Meydan Hotel - Grandstand
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2010 إلى مايو 2012

Analyzed banquet event orders and communicated effectively with customers, managers and associates.
Ensured that all room setups, equipment, supplies, staffing and menus met/exceeded customer's expectations.
Reviewed all schedules, equipment, supplies and organized work flow to ensure a quality event to customers on a regular basis.
Assigned duties and tasks to banquet staffs assigned to a specific event or function.
Ensured that any & all Food & Beverage items are presented and served correctly and noting any special requests & instructions.
Dealt efficiently with guest feedback and ensured the guests are pleased with the results.
Trained, coached and briefed the team on an ad hoc basis to ensure service and standards were constantly delivered.

Executive Butler في Jumeirah Burj Al Arab
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2009 إلى أكتوبر 2010

Managed and coordinated the work flow of the team in the allocated floor, to ensure guest receive the highest level of service and efficiency.
Met, greeted and assisted the guest upon arrival and during departure.
Ensured the privacy of the guest at all time.
Ensured the setup of the suites are according to standards.
Managed check in, checkout and guest billing.
Coordinated all guest requests to the responsible departments in quickest manner.
Promoted the hotel’s loyalty program and other products.
Dealt efficiently with guest complaints; ensure guest was satisfied with outcome.

Intern - Rooms Division في Bab Al Shams Desert Resirt and Spa
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2008 إلى يوليو 2009

•Reservation (October 2008 - January 2009)
Took phone call inquiries
Handled reservations correspondences including group bookings
Coordinated with other departments for guest requests, to ensure guest are always satisfied
Monitored the different distribution channels and ensured all bookings are in the system

•Revenue Management (January 2009 - March 2009)
Created and printed reports as required
Opening and closing the rates with the supervision of the revenue manager
Monitored the promotions of the direct and indirect competitors Assisted the Revenue Director in analyzing the hospitality trends

•Reception (March 2009 - July 2009)
Handled check in, check out and guest billing
Allocated rooms and suites
Coordinated with different departments for guest request
Handled guest complaints in an efficient manner

Executive Butler في Jumeirah Burj Al Arab
  • الإمارات العربية المتحدة - دبي
  • أبريل 2006 إلى أغسطس 2007

Managed and coordinated the work flow of the team in the allocated floor, to ensure guest receive the highest level of service and efficiency.
Met, greeted and assisted the guest upon arrival and during departure.
Ensured the privacy of the guest at all time.
Ensured the setup of the suites are according to standards.
Managed check in, checkout and guest billing.
Coordinated all guest requests to the responsible departments in quickest manner.
Promoted the hotel’s loyalty program and other products.
Dealt efficiently with guest complaints; ensure guest was satisfied with outcome.

Butler في Hayman Island and Resort
  • استراليا
  • يونيو 2005 إلى سبتمبر 2005

Met, greeted and assisted the guests upon arrival.
Ensured the highest level of privacy, safety & security of suite guests at all times.
Maintained extensive product knowledge of the hotel.
Ensured all suites are maintained & serviced according the standard operating procedure.
Conducted packing/unpacking service.
Prepared guests itineraries.
Managed events for the guests.
Responsible for maintaining inventory levels of the supplies.
Supervised and assisted the housekeeping and food and beverage team in the allocated section.

Butler في Celebrity Cruises
  • الولايات المتحدة
  • مارس 2002 إلى فبراير 2005

Managed and supervised seven housekeeping staff in the allocated sections.
Carried out training on a regular basis.
Provided food and beverage service in the suite.
Packing and unpacking service.
Facilitated guests in travel and tour arrangements for sightseeing.
Coordinated guest request with other departments.

الخلفية التعليمية

بكالوريوس, Bachelor of Science, International Hospitality Management
  • في The Emirates Academy of Hospitality Management
  • أكتوبر 2012
دبلوم, International Butler Certification
  • في The Australian Butler School
  • مايو 2005
بكالوريوس, Bachelor in Science in Business Administration - Management
  • في Philippine Christian University
  • مارس 2000

Specialties & Skills

Information Technology
Negotiation
Leadership
Interpersonal Skills
Customer Service Skills
Adaptability skills
IT Skills
Negotation Skills
Leadership Skills
Decision Making Skills
Interpersonal Skill

اللغات

الانجليزية
متمرّس
الاسبانية
مبتدئ