customer service associate
sutherland global services
Total years of experience :14 years, 3 Months
answers call of customer, troubleshoots and resolves customers issue..
1 Scheduling the meeting of Sales Executive with clients through outbound calls.
2 Work for increasing the sales such as calling sales prospect individuals in target
industries for qualifying leads and setting up appointments for sales force directly. Convert to sales via telephone.
3 Achieving the weekly/monthly target.
4 Process orders. Complete call logs. Complete call reports. Collection of payments if necessary.
5 Update the existing database with any modifications and clients' present status.
6 Increase the sales by collecting or sharing some data that includes surveys, telemarketing or verifications.
7 Attend, follow up, resolve complaints and questions. Acting as an information source as an information source and answering operator.
8 Handle clients directly either by email, fax or telephone. Enter notes on ERP, including dates for follow up calls.
9 Participate in proofreading business directories and if required other written materials, whether it is for client or internal purposes, to check grammars, spellings, punctuations, and others.
10 Performing few ad hoc duties and responsibilities as required by the publication.
Compostela Valley Provincial Hospital
April 2010 to September 2010 Staff Nurse Pedia Ward
Febuary 2010 to April 2010 Staff Nurse Wing B
High School: Assumption Academy of Monkayo, Comval Province 2000 - 2004 Bachelor of science in nursing - saint mary's college 2004-2008
College: St. Mary's College (SMC), Tagum City Course: Bachelor of Science in Nursing 2004 - 2008
Elementary: Magugpo Pilot Imelda Elementary School 1994 - 2000