Jonalyn Balmores

• Identified operational issues and devised goals and plans to address them.
• Assigned tasks to individuals and departments.
• Divided tasks appropriately according to departments.
• Monitored progress within each department toward goal attainment utilizing measurable data in spreadsheet applications.
• Conducted analysis of progress and held monthly meetings regarding goals and tasks.

• Responsible for defining the business processes, the business policies and the application requirements.
• Provided one on one technical support coaching to outlier agents
• Serves as the primary source of technical support knowledge for frontline agents

• Providing customers of an international software developer an overall technical assistance for Microsoft Ofice and Windows issues.

• Worked as a Customer Service representative for Microsoft consumer products which attracts potential customers by answering product and service questions; suggesting information about other products and services.