SUPERVISOR (MACAU)
ÉLYSÉÉ
Total years of experience :7 years, 1 Months
Coached team members in Customer Service techniques, providing feedback and encouragement towards reaching sales goals.
Implementing new working processes to deliver multiple improvements.
Established open and professional relationship with team members to achieve quick resolutions for various issues.
Work flexible schedule and extra shifts to meet business needs.
Operated cash register and skilled in making different latte arts design.
Maintained a high standard customer service and satisfaction by monitoring wait-staff performance.
Coordinated and scheduled staffs shifts to ensure restaurant operations are running smoothly.
Monitored daily business operations and sales performance to ensure goals are met.
Ensured compliance with sanitation, safety and health regulations in the restaurant.
Responsible in setting goals to the team, giving constructing feedback, resolving conflict between team members, delegating task,
motivating team members and responsible in expressing a leadership vision.