SENIOR SHIPPING COORDINATOR
Kamal Osman Jamjoom Group LLC (Dubai, UAE)
Total years of experience :18 years, 5 Months
Job Profile
• Handles Brand Division shipments (Toys, Cosmetics, Lingerie, Garments, Apparels, and Consumables) and ensures cargo is delivered to warehouses on time for store allocations on high time demand.
• Receives shipping request from Buying Team and nominates Courier, Air and Sea Freight shipments to contracted Freight Forwarders.
• Coordinate with freight forwarders to materialize the international shipments within the readiness date. Providing required guidelines and forwarder details to new supplier and ensure Incoterms are verified prior to loading.
• Monitors cargo Hand-over, ETS, ETA, customs clearance status and meeting with Dubai Customs Authority whenever deemed necessary to release cargo from inspection until Warehouse for timely delivery.
• Examine shipping documents and ensure all details are matching with Commercial Invoice, Packing List, Country of Origin, MBL/HBL/MAWB/HAWB to ensure clearance is not delayed and avoid penalties.
• Prepare shipment cost analysis as required by Buyer to decide on shipment mode and Incoterms. Track the shipment and record in the PO (Purchase Order) Tracker to be shared on a weekly basis to Buyers and other departments as required.
• Coordinate with the Warehouse/ Store for pre-alerts and arrange the delivery of shipments.
• Maintain and submit the FDC (Freight, Duty, Cost), Insurance, Shortage/ Damage, Lead Time reports by supplier/ regions on monthly basis.
• Verify Freight Invoices with RFQ or Freight Rates agreed with Forwarders.
• Reporting and supporting the Supervisor in preparing the Monthly FDC Report Brand wise with Lead Time Analysis.
• International Import Freight Collections coordinator and processed 100% among all requests within the same day.
• Debit and Credit note specialist in determining invoice discrepancies due to weight issues, spot rates offered and operations related service failure. Adjust billing to be reviewed with Management for approval and forward finalized/ approved notes to Finance Department for SOA adjustment.
• Acknowledge all queries and complaints for domestic and international import/ export shipments within 24 hours and follow-up until resolve as part of the KPI.
• Coordinates and solves export shipments with Exception Resolutions Notification raised from destination country and communicates to the shipper for complete delivery within the deadline.
• Receives inbound calls and handles customer queries, shipment status/ tracking exceptions.
• Provide support with Business Development promoting service excellence. Provides Account Holder various company’s services and upsells service level options based on customer needs and targets. Offers cash customer to open an account with the company for credit billing with discount tariff monthly wise. Sends Inside Sales Department sales lead for prospects.
• Schedule to customer pickups, enquiries and complaints provide Import and Export shipping Brokerage documentations for Customs Clearance
• Escalates complex customer enquiries and complaints to backline resolutions support.
• Highlight key service failures to SUP/Manager as appropriate to ensure assistance is given as necessary.
• Ensure tasks in the specific task list are carried out efficiently and effectively. Ensure an updated knowledge of products and services. Promote UPS and customer service in a professional positive manner.
• May be delegated to work in other areas including reception or special projects.
• Perform all other reasonable tasks as delegated by Manager / Supervisor
Job Profile
• Frontline in receiving walk-in patients, assess physical condition and initial medical complaint to assign corresponding Doctor (General Practioner or Specialists).
• Greet and register patients upon their arrival at the Hospital and ensures accuracy of Patients File System Information; Receives and assess Medical Insurance card network coverage and assists procedure approval. Educate patients on deductible and percentage of payment.
• Answers telephone (e.g. incoming lines, extensions) and direct calls to the appropriate person, department or authority. Fixed appointment for advance Doctor check-up and schedule inquiry.
• Maintains the appearance of the reception or waiting area including overall cleanliness and keeping materials such as brochures, newsletters, feedback forms, leaflets and other literature stocked and organized. Maintains accurate, updated internal contact and information lists and staff directories (for all departments) and provide clerical support (light typing, mailings, data entry when not too busy after obtaining permission);
• Proactively determine Patient Risk and Safety while inside Hospital premises.
Job Profile
• Help customers to their tables. Explain how various items are prepared, describe ingredients and cooking methods and prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request
• Serve food and/ or beverages to patrons; prepare and serve speciality dishes at tables as required
• Remove dishes and glasses from tables or counters and take them to the dishwashing
Job Profile
• Responsible as a Recruitment Specialist.
• Facilitates ore-employment, deployment and post-employment standard operating procedure
• Prepares and updates Monthly Manpower Update Report (new hires, promotions, transfer, resignations/ terminations/ end of contract and regularizations)
• Prepares and updates Manpower Master list and Directory
• Prepares Monthly DOLE Status report (placement, separation, vacancies, work accidents and illness exposure data) for submission
• Prepares bank endorsement letter for new hires’ payroll accounts for processing of their ATM payroll account with the bank. Prepares Payroll Advice of newly-hired employees and submits to Payroll In-charge. Records and monitors leave (sick, vacation, bereavement/ emergency, paternity, maternity) application of employees. Prepares Monthly Attendance Report (Tardiness Under time, and Absence) and Monthly Incentive Program and facilitates annual appraisal of employees. Prepares the general and official correspondence
Job Profile:
• Receives incoming calls and activates outgoing calls for card-sales cascade.
• Responsible for the vast maneuver of answering or operates incoming, outgoing and interoffice calls.
• Supply information to callers, records messages and give exact answers to inquiries and or complaints. Performs telephone etiquette and professionalism, always practice standards and confidentiality.
• Clerical duties such as typing which include general office correspondence, proofreading and sorting or segregating mails. Multi-task s such as filling during peak seasons, audit, and inventory. Circulate memorandum manually and distribute mail letters per department.
• Receive visitors, obtain name and nature of business, and schedule appointments.