Restaurant Manager
Kout Food Group
Total years of experience :18 years, 7 Months
Plans and directs the activities of the restaurant. In charge of opening and closing the restaurant daily; printing and understanding daily food sale reports; conducting pre-shift meetings with front-of-the-house staff, such as waiters and hostesses. Understands and manages profit-loss statements of the restaurant, managing front-of-the-house staff and coordinating all communications between front-of-the-house staff with back-of-the-house staff. Responsible in orienting staff and oversee their training.
Duties and responsibilities:
- Identify and estimate quantities of foods, beverages, and supplies to be ordered.
- Maintain relationships with customers and staff.
- Update and use job-related knowledge.
- Schedule staff work hours and activities.
- Evaluate health and safety practices against standards.
- Organize, plan, and prioritize.
- Make decisions and solve problems concerning menus and staff.
- Judge the quality of food, preparation, and job applicants.
- Process and analyze information when scheduling and budgeting..
- Record information about inventory and health practices.
- Handle food, utensils, and bookkeeping materials.
- Monitor food preparation and cleaning methods.
- Implement ideas or products.
- Get information from customers, employees, and inventory records.
- Inspect equipment and food deliveries.
- Monitor and oversee purchases, menus, staff, and payroll.
- Guide, direct, and train staff.
- Coordinate the work and activities of staff.
- Perform administrative activities such as scheduling, budgeting, and payroll.
- Communicate with customers, sales reps, and suppliers.
Duties and responsibilities: •L eads in the development of strategic plans for operational activity. • Implement and manage operational plans. • Formulate and implement departmental and organizational policies and procedures to maximize output. • Monitor adherence to rules, regulations and procedures. • Working closely with other departments, increasingly in a consultancy role, lead line managers to understand and implement policies and procedures. • Plan and support sales and marketing activities. • Ensures that team operates within set budget and provide action steps to exceed targets consistently. • Facilitate coordination and communication between support functions. • Conducts continuous research regarding market trends and innovations to maintain competitive advantage. • Facilitates menu engineering to drive sales and targets. • Review financial statements and data. • Utilize financial data to improve profitability and minimize loss. • Prepare and control operational budgets. • Control inventory. • Plan effective strategies for the financial well-being of the company.
February 1, 2011 up to Present Red Mango Kuwait Training Manager * Works together with HR in managing and hiring employees. * Identifying training and development needs through job analysis, appraisal schemes and regular consultation with operation managers and human resources departments. * Work on training programs that are necessary to all relevant positions such as Supervisors, Assistant Store Managers, Store Managers. * Develops effective induction programs. * Conducts performance measurement tools such as appraisals, performance reviews, succession plans. * Devising individual learning plans and succession plans. * Producing training materials for in-store trainings. * Managing the delivery of training and development programs. * Ensuring that all training requirements are met. * Evaluating training and development programs. * Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment. * Assists line managers and trainers solve specific training problems. * Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses. * Assists in ensuring that operations adhere to brand standards through feedback, reviews and consistent monitoring of operations. * Conducts continuous research regarding market trends and innovations to maintain competitive advantage. * Came up with standard operating procedures and protocols to improve store operations, product quality and customer service. * Monitors company's succession plan.
September 15, 2009 to January 31, 2011 Pinkberry Kuwait
Assistant Store Manager
* Organize and follows up training of new staffs.
* Conducted performance reviews and personal development plan to identify staffs key competencies to help them perform their tasks and responsibilities to achieve store target and goals.
* Trained new managers in using Fidelio Materials Controls to analize store stock movements, generate reports, manage inventories and purchase controls.
* Trained managers in accordance to brand standards on how to supervise shifts, lead the team, and provide customer service.
* Assist in supervision, staffing and scheduling of the workforce with particular emphasis in areas such as materials control, cashiers, loss prevention, receiving, and maintenance.
* Help solve problems that affect the store's service, efficiency, and productivity.
* Exercise judgment and discretion alone, and in conjunction with, the District Manager, Store Manager, and any other Supervisors, in the day-to-day operations of the store.
* Ensure the store is clean, well organized, and properly merchandised.
* Makes sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegating work among staff.
* Ensures team is providing exceptional customer service at all times and handles customer complaints for any issue that arises.
* Assists on formulating solutions to achieve store benchmarks and ensures action plans are implemented to assure continous positive results.
August 1, 2008 to September 1, 2009 Obika Mozzarella Bar Kuwait
Assistant Restaurant Manager
* Part of the pioneer team and trained 22 staffs that opened the first restaurant of its kind in Kuwait.
* Initiated training for the 22 staffs of the first restaurant of its kind in Kuwait.
* Conducted training for all the staffs regarding the specialty product of the restaurant.
* Trained staffs on how to handle customer complaints effectively.
* Trained managers in using Materials Control System.
* Trained managers on daily operation protocols and sytem.
* Conducted follow up training for the staffs who were selected for the next position.
* Coordinates and reports directly with project manager regarding restaurant issues and challenges.
* Handles customer complaints and ensures service is recovered.
* Provide and inspire outstanding service to our customers.
* Organized the micros and materials control system for the restaurant.
* Deals directly with suppliers both local and in Italy when it comes to raw products and supplies.
* Analyze store data and figures to formulate effective action plans and use the information for the restaurants advantage.
* Formulates solutions on daily operational challenges.
* Involved in menu engineering for the restaurant.
* Formulates costing for menu recipes.
* Manages operational costs of the restaurant to achieve target profit.
* Manages and monitors stock inventory and stock movement.
January 4, 2007 - July 15, 2008 Starbucks Coffee Kuwait
Assistant Store Manager
* Assisted Store Manager in managing and developing 25 diversed staffs by monitoring both behavior and performance of each individual staffs. Conducted performance review and development plan to keep each individual staffs performance on track for their future success.
* Assisted Store Manager in planning and implementing training plans to ensure on going growth of all the staffs.
* Handled three stores with diversed staffs and ensured that both operations, staff development and customer service expectations and standards are always met.
* Formulates action plans and implementations through consolidation and analysis of store figures, sales trend and datum to achieve store objectives, maximize profit and minimize losses.
* Ensures that all issues regarding store operations, policies and standards are always up to highest level of operational excellence.
* Cascades and ensure proper flow of communication and implementation of policies and procedures to the team.
* Controlled the stock movement and inventory of the store by monitoring stock consumption, stock ordering and store sales on basis of daily, weekly, monthly and yearly stock take. Which in return gave a positive result in sales, lesser markouts of stocks, maximized profit, and decreased losses in the store.
* Assisted Store Manager in handling and managing one of the biggest store when it comes to sales in the whole middle east in achieving 75% profit margin.
* Assists in forecasting of sales according to budget and targets set by Area Manager.
September 19, 2005 - December 8, 2006 Starbucks Coffee Kuwait
Middle East Coffee Ambassador
* Selected as a Coffee Ambassador to represent the whole market of Middle East.
* Developed 200 coffee masters to assist the market in educating its customers and even it's own staffs about Starbucks culture and products.
* Developed a special training class for the development of staffs. This class is still used up to now as an additional class to prepare staffs to become coffee master with in the market.
* Assisted market operations in monitoring standards within stores through store visits and operational feedbacks.
* Assisted successful launching of new products and promotions for the market through organizing media events. Which resulted in positive sales of a special line of rare and unique coffees from Starbucks.
* Facilitated core training classes for diverse new partners.
* Monitored programs and activities of coffee master program to increase coffee sales for the whole market.
TRAININGS
* Certified Training Program - successfully attended a training program that trains trainers on how to effectively train staffs.
* Retail Management Training Program- successfully attended a training program that develops managerial skills such as problem solving, managing priorities, communicating about performance, effective communication and learning systems.
* Learning Facilitator - successfully attended a workshop that develops class facilitators to conduct training classes both new staffs and old staffs of various positions.
* Shift Supervisory Training Program - successfully completed a training program that develops supervisory skills for upcoming shift supervisors.
* In-Store Learning Coach - attended a workshop which builds on coaching skills of staffs and allows them become a more effective trainors or mentors.
* Legendary Service Class - attended a workshop classs on how to provide a legendary service and uplifting experience for every customers.
1996-2001 San Sebastian College-Recolletos Cavite City, Philippines * Bachelor of Science in Computer Science.
1992-1996 Cavite National High School Cavite City, Philippines * Secondary Education.