IS Business Support Specialist
Massar Solutions PJSC
Total years of experience :18 years, 8 Months
• Plans, manages and directs all related activities of Defining & Modeling Automotive Services Business Processes and Use Cases, as well as, Designing Functional Specifications and Testing of the same.
• Identifies opportunities, and resources required to exploit opportunities, with regard to Capturing Technical Data & Translate Into Functional Model Specs.
• Ensuring timely and satisfactory meeting of Sales & Marketing: Leasing LoB requirements, as well as Fleet Management and sourcing requirements as the case might be, including but not limited to:
o Prepare & Maintain Residual And Maintenance Grids;
o Better Co-ordination With Sales Team / Fleet Sourcing/Logistics/Supply Chain And Workshop Teams;
o Integration Of The Model Edi /Ancillary Codes/Service model Maintenance For both Bynx And Oracle;
o Inspect the Model Spec. And Extract Data Required For Bynx & Populate This Data On Different Screens And Create the EDI;
o CREATE TYRE SPECS AND LINK THE SAME WITH EDI;
o Intimating Fleet sourcing and Procurement to Update Ancillaries, Accessories, parts, etc. Prices.
• Daily routine contacts for liaison with Automotive Services LoB
• Regular contacts with IS Vendors
• Daily contacts with LoB’s, IT, and the IS Vendors; particularly when acting as mediator in meetings with end users and when requesting additional details in relation to any business related issue / challenge.
• Providing - in house - training as and when required for the users on the system, its updates, and any related un cleared aspect of either the system or the its associated concepts / processes, as needed.
• Arranges and participates in discussions as mediator, with users and IS suppliers’ representative to clarify technical aspects related to the business process mappings and controls.
• Performs other similar or related duties as and when assigned by Chief Strategic Support Officer.
- Analyzed management needs regarding use of integrated data, operations and processes.
- Built application logics, process flows, and design relevant to business requirement.
- Worked across IT and the business - work with development teams, business users and operations team of the fleet and execute application and infrastructure transition to production plans.
- Tested application before production deployment.
- Created user manuals and provides training for end users.
- Supported timely introduction of new features / fixes to support production applications
- Supervised end users during complete system implementation
- Collected information to analyze and evaluate existing or proposed systems.
- Manipulated complex statistical data and analyzes business or scientific tasks and plans.
- Acted as a resource for management and staff through providing technical support within area of responsibility.
- Performed any needed troubleshooting procedures for system problems if occurred.
- Determined information system requirements through a detailed analysis of existing systems and procedures and by interviewing key personnel.
- Defined system requirements and recommends appropriate solutions.
- Ensured compliance with IT standards and process.
- Acted as EMV Planning section adviser
- Coordinated with IT department regarding Domain and JDEdwards user requests.
- Audited ERP support end users job responsibilities, process and efficiencies.
- Created daily, weekly and monthly MIR and KPI related to asset fleet availability, downtime and utilization.
- Processed Fuel Consumption Report which determines assets with high consumption
- Monitored IT related assets (Computer set, printers, scanners etc.) which are used and required by the employees
Led the team in daily chores and activities pertaining to Equipment Machines and Vehicles (EMV) planning and movements.
Coordinated with all personnel involves in the daily operations of EMV utilization.
Monitored EMV at workshops and available at the fleet.
Resolved everyday issues by planning immediate solution for conflicts arise in systems process.
Evaluated requisitions and other documents received for further actions.
Captured overall EMV requirements from internal projects and external clients.
Controlled and filed all received (original) documents related to EMV planning for reference.
Distributed daily reports related to everyday mobilization and demobilization, breakdown EMV and prospective schedules.
Provided data analysis for overall EMV requirements and availability which are used by the management in procurement decision making.
Composed email correspondence.
Helped ERP manager in monitoring departments’ activity progress.
Created presentation reports using power point with regards to new business requirements and concepts.
Covered backlogs impeded during systems transitions and breakdowns.
- Acted as head of our satellite office inside Philippines House of Representatives (Congress)
- Responsible for the flow of documentation with regards to the clients required documents.
- Coordinated with the department heads inside the Congress regarding the project activities.
- Represented company during status updating meetings with division heads and other involved personnel with regards to the project.
- Transmitted documents to respective agencies for the approval of client application.
- Controlled all the documents submitted by the clients for reference.
- Updated the status of the project from project managers to clients.
Studied in Primary Level at NHC Elementary School, accelerated from kinder to grade 1, and received the first honorable mention from grade 1 to grade 3. Graduated 1990 Studied in Secondary Level at NHC High School. Graduated 1995 Studied at National College Business and Arts with Hotel and Restaurant Management course SY 1995 – 1996, shifted to Computer Systems Design and Programming at AMA Computer Learning Center. Graduated 2000
