Marketing Customer Services
Jumbo Electronics,LLC , Dubai
مجموع سنوات الخبرة :14 years, 11 أشهر
• Handles Consumer Electronic products such as laptops, computers, mobiles, cameras, plasma televisions and more
• Exhibit excellent product knowledge both on technical aspect of the products and practical benefits for the customer
• To generate an individual goal of AED 200, 000 per quarter on sales revenue
• To provide high level of customer satisfaction by providing excellent product knowledge, suggestive selling, client servicing, after sales service and analyzing customer feedback
• Supervision of brand promoters and store merchandiser to maximize their selling potential, daily productivity and individual profitability
• Prepares and analyze store performance reports - highlighting sales
• Strategize and direct communication to maintain favorable public perceptions and enhance visibility.
• Understanding PR requirements of individuals, organizations and government bodies.
• Prepare and circulate press releases in a timely manner within the media.
• Organise public appearances, lectures, conferences, contests, exhibitions, or other events for clients to increase product & service awareness and to promote goodwill.
• Respond to information requests from media or designate another appropriate spokesperson or information source.
• Plan and conduct market research & public opinion survey.
• Ensuring diversity in the PR Coverage which includes - print media, online media, social media & broadcast media.
* Support Team members and Clients with all necessary Communications related support
• Establish and maintain cooperative relationships with representatives of community, business, consumer and employees.
• Develop relationships with writers, photographers and editorials contacts.
• Handle and prioritize all sample & image enquiries for press.
• Make presentations, reports at internal or external meetings using Microsoft Office tools.
• Effective usage of written and verbal communication skills.
• Carry out Conflict Mediation.
• Monitoring of media for client-related information or opportunities.
• Develop proposals; implement PR activity to increase product/service awareness.
• Coordination of design deliverables in terms of website, Ads, web banners and campaigns.
• Manages and organizes different program, exhibitions, seminars, conferences, workshops for the council promoting to and relating to Arts & Culture and Education
• Handling English Premier League for their Branding, Marketing & Communications and launch of the program in Africa, Vietnam & India.
• Effective PR communication activities towards the projects and other government bodies.
• Budget allocation management, SAP handling, managing finance and resources for the program.
• Liaise with government bodies & politicians, celebrities and artist for possible program participation and endorsements
• Administrative Role - Budget Allocation --- Managing Company resources --- Maintains a database of resources & monitoring those resources.
• Establish and maintain relations with regional and international government bodies and media.
• Effective client servicing in terms of understanding client needs and making presentations to clients to get the best deal for the agency.
• Public Relations and Communications for clients; helps in organizing ad campaigns and coordinates with journalists.
• Identify potential Clients
• Understand Client Requirements/ needs - Detailed study of Client History and Previous Advertisements.
• Make presentation & reports for Clients and creative team.
• Work on Artwork, press releases - communications for online, TV, billboards, newspaper advertisements.
• Provide support to ad campaigns and Media Relations.
Bachelors Degree in Commerce( Honours) with specialization is Marketing, Advertising, Public Relations, Brand Development, Conflict Management, Sales Management and Communications. Best Speaker and Best speaker awards during Primary and High School. AWard for Excellence in Social Service - Worked HIV AIds Programmes. Head of the Commerce Department for 2 years. IELTS & British Council Speaker, Teacher