Guest Service Executive
Jumeirah Beach Hotel
Total years of experience :17 years, 10 Months
Be a part of the daily operation of the Lounge to ensure high standard of customer service at all times and assist the Managers in supervising the Lounge.
Forecast for upcoming arrivals and prepare VIP action plans. Ensure effective room allocations in advance.
Leadership skills used to conduct Yearly and quarterly appraisals with the team and conduct Monthly Training sessions with the team.
Timely creating and submitting all scheduling and rosters and update all hours for the colleagues.
To represent the Manager of the Lounge in his/her absence and respond to internal/external e-mails and reply to CSI guest feedback.
Maintain open line of communication and co-ordination with related departments to ensure guests requests and complaints are handled efficiently and to the satisfaction of the guest.
Manage colleague performance as per company guidelines.
To ensure all guests are given a personalized warm, friendly, courteous and efficient service at all times. Build a personal but professional relation with guests, regular guests in particular, in increase loyalty. To ensure the smooth and efficient operation of the Premium Leisure Club Team.
As a Waitress I need to make sure the guests have everything they need and their happy to the food and beverage we serve. And must be friendly and ready to help whatever their needs. So we exceed their expectation.
As a Food and Beverage Attendant I am responsible in clearing the table and make sure the satisfaction of the guest. And always focus on service to achieve the expectation of the guest.
As a Cashier Assistant Supervisor I work the schedule of assigned counter of a cashier. Check the day’s duties of a cashier within 15 days and pass to H.R for the salary. At the end of the day I checked all the drawers and documents like copy of charge and gift check. And encode the total of the sale in the day.
As a Cashier I am responsible to total bills, receive money, make change, fill out charge forms, and give receipts handle returns and exchanges, and be knowledgeable of the store’s policies and procedures for each type of payment the store accepts. At the end of a shift, cashiers count the drawers’ contents and compare the total with sales data.
I was graudate with high grades
I graudated with honors , medals and awards .