Area Manager
LuLu International Exchange
Total years of experience :19 years, 7 Months
Responsible for the operation of 17 branches, which includes a total of 128 employees including 17 branch in charges
Responsible for the profit and loss of every branch under the area and also ensure comply with all strategies as directed by the company.
Analyses daily report sent by the Branch in Charges and takes necessary measures to improve business and smoother operation
Analyze variance of the budget provided by the management and initiate corrective action.
Ensures CB license, rent agreement of branch location are renewed well before the timeline on coordination with PRO
Assign staffs to the branches in coordination with HR department as per the budget and also coordinates with HR on all staff related issues. Be a part of interview panel during for internal recruitments.
Ensures Compliance, AML and other regulatory procedures are strictly compiled by the branches under the area.
Be a part of interview panel while hiring for internal recruitments.
Conducts feasibility study for new locations in his area & responsible for setting up new branches.
Handled the Remittance Portfolio of entire UAE operation and make a surplus of over 50, 000 transactions during 2014
Lead, manage & monitor branch CSR team to ensure excellent service delivery and operational integrity.
Strive to improve branch operations/service process and monitor staff within department including delegation of job, responsibilities.
Review operations and ensure compliance with policies & procedures and create staff awareness.
Responsible for the performance of the branch and personally involved in proofing & reconciliations.
Visit labor camps and take initiative to conduct labour camp offline remittance system with the help of a dedicated team
Handled cashing cheques, accepting deposits, loan payments, processing withdrawals andreconciled the cash drawer at the end of the day.
Acceptedcustomers’ utility bills and processed necessary paperwork for certificates of deposits, savings bonds and managers cheques.
Processed and kept track of outward clearing cheques.
Handled cross sells/refers bank products and services to specific customers through need identification, &maximizing profitable relationship.
Provided excellent customer service by answering or referring financial questions to correct
Monitored and supervised entire administrative and daily operational formalities of the branch.
Managed a team of customer service executives who were engaged in promoting the financial products.
Turned around the loss making branch to a profitable one within four months and maintained the same.
Attended & resolved the queries of walk in customers to the branch.
Conducted monthly staff meeting and reviewed branch performance with staff and taken necessary steps to overcome the problems
• Supervisor duties, which includes checking vouchers, cashbook, setting rates and all the operational formalities as laid by central bank of UAE.
Giving on the job training for new staff.
Trained in foreign currency cash handling, all operational modalities, anti money laundering policies and procedures as laid down by the Central Bank of UAE.
Cashier’s duties.
Front desk duties include scanning of remittance application and customer service.
Documentation, which includes writing of cashbook, cash book, cash reconciliation and related formalities.
Done the Pre Degree with 74% of marks in the second group with Physics, Chemistry & Biology as main subjects
