Jose Carlos

› Delivered consistent front-of-house service to 80-120 daily customers,
maintaining high satisfaction scores through attentive, personalized service.
› Assisted in daily opening and closing procedures including cash register
reconciliation and end-of-day reports.
› Coordinated with kitchen staff to ensure timely food preparation and
accurate order fulfilment, reducing wait times by 20%.
› Trained 3 newly hired crew members on standard operating procedures,
customer handling, and hygiene compliance.
› Monitored and replenished beverage and condiment stocks, preventing
shortages during peak hours.

› Managed and grew social media accounts across Facebook, Instagram, and
TikTok for small local businesses, increasing average page engagement
consistently.
› Created and scheduled content calendars, producing graphics, captions, and
short-form video scripts aligned with each clients brand identity.
› Monitored analytics dashboards to track post performance, audience growth,
and reach, delivering monthly reports to clients with actionable insights.
› Responded to comments, messages, and inquiries on behalf of clients,
maintaining a consistent brand voice and ensuring timely customer
interaction.
› Utilized GoHighLevel and social media scheduling tools to automate posting
workflows and streamline client communication.

› Assisted in setting up and coordinating logistics for corporate events,
weddings, and community gatherings with up to 300 attendees.
› Managed guest registration desks and directed foot traffic efficiently to
prevent congestion at entry points.
› Collaborated with event leads and caterers to ensure seamless food service
flow and venue cleanliness.
› Provided courteous assistance to guests, handling special requests and
resolving on-the-spot concerns.
› Supported the administration office in achieving zero documentation errors
over a 6-month audit period.