Josedy سابانال

· Train, and coach over 10 staff members on customer service skills, food & beverage knowledge, sales, and
health & safety standards.
· Oversee daily operations, including staff management, inventory control, and customer service.
· Implemented customer feedback initiatives, resulting in a 10% increase in positive reviews.
· Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
· Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling
techniques and by creating a featured food and beverage program.