RESERVATION AGENT
Arabian Park Hotel
مجموع سنوات الخبرة :11 years, 1 أشهر
Handling online, Travel Agent Hotel Bookings.
Responsible to follow up the booking ( cancelled/confirmed ).
Desert Rose Hotel Apartment
Al Mankool Road, Dubai, United Arab Emirates
October 27, 2010 - up to present
Reservation Officer
• Runs through files to ensure that all urgent online bookings/faxes/telephonic querries are being
processed.
• Ensuring that the rates, especially correspondence are attached as well as contracts.
• Handling all the responsibility as a Reservation Agent.
• Handles guest complaints / querries and the like.
• Carries out any other duties lile receptionist or Night Auditor when needed
• Handles creation and updating of Travel Agents & Company profiles.
• Makes sure that bills are settled fully on or before guests checked out and supervises late checkouts & late charges.
Results Manila Inc.
2nd Flr. Silver City Plaza, Fonterra Verde, Pasig City., Philippines
June 15, 2009 - August 20, 2010
Customer Service Representative
• Ensure that all customer complaints and service inquiries are handled in a professional, efficient,
accurate and friendly manner
• Has empathy for the customers situation
• Addresses customer complaints effectively & efficiently.
• Talks in a way the customer can understand
• Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
• Handles in the best interest of both customer and company
• Able to use automated information systems to analyse the customers situation
• Ensuring that the customer is satified with the product and services that we provided.
24/7 Marketing Incorporated
2nd Flr. Thompsons Square Cor. A Roces, Quezon City., Philippines
April 27, 2006 - April 3, 2009
Customer Service Representative
• Resolves and inputs provider/client requests into tracking system according to established
guidelines. Ensures proper, accurate records, files, databases are set up and maintained.
• Process orders, forms, application & requests for particular product.
• Has the ability to interact to the customer to maintain the quality of service we provide.
• Performs customer verifications and maintaining customer records by updating account
information.
• Capacity to understand and interpret client and provider contracts while working with callers.
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Citibank
Positive Response Vision Incorporated, 1191 Vito Cruz Extension, Makati City, Philippines
September 2003 - March 2004
Customer Service Representative
• Responds to inquiries and researches and resolves problems related to transactions
handled by the unit
• Serves as liaison with other constituencies in the resolution of day-to-day administrative and operational
• Get client thru phone and referrals
• Ensure that the client complaints are taking care off