Head of International Control Assessment Unit
Bank of Beirut
مجموع سنوات الخبرة :25 years, 9 أشهر
Providing efficient and timely support to the overseas branches by resolving problems and queries related to system, policies and procedures, and central banks.
Analyzing Internal Audit & Compliance Reports findings and identify weaknesses either in practice or in Policies and Procedures knowledge.
Assisting the Branch Management addressing the Audit & Compliance reviews with a proper action plan.
Follows up the implementation of the proposed Action Plan.
Studying central banks circulars and queries, and assists the operations heads when required to prepare the appropriate respond.
Coordinating with the operations heads for system enhancement and policy alignment.
Analyzing and follows up daily reports and identifies discrepancies and inherent risks, hence recommending system improvements, new reports development and required training.
Conducting rational onsite visits for general assessment or change implementation, thus recommending areas of improvement at the training, system and policies levels.
Assessing whether to deploy a new documentation standard in the bank or modify the existing one.
Reviewing and updating existing user manual guides and standard operating procedures and ensuring that they comply with the bank standards.
Conducting training for new recruits on several areas (securities and awareness, operations).
Coordinating with the Unit Heads to assess any training needs for Branch staff, system enhancements, and policy updates.
Planning and Leading in house training related to operational policies and procedures and new processes in coordination with HR department and the Academy.
Reviewing the Audit & Compliance reports and preparing a proper plan to handle any actionable items.
Replacing and assisting the Branch Manager.
Ensuring the implementation of the Bank’s procedures, and reports any violation.
Satisfying existing customers deals with their problems and attends their needs.
Developing business opportunities through seeking new customers and promoting new products.
Monitoring transactions on accounts particularly cash transactions, transfers, and any other account related operations, in particular those carried out through ATMs, and non face-to-face transactions.
Monitors project risks and makes sure that the contingency plans are implemented.
Drives the Preliminary Analysis phase; reviews the analysis documentation report before submission to the client for sign off.
Ensures all bugs/ modifications are properly and timely solved.
Reviews and validates all BRDs and TARs before submission to the product management and or development team and coordinates with them to meet all clients’ business requirements.
Establishes good client contact by taking the necessary approvals for new applications/modifications and by responding to the queries in a professional and timely manner.
Prepares and maintains records of respective activities as per QMS standards.
Monitoring the branch cash management.
Controlling the start/end of day procedures and informs the direct supervisor of any abnormality.
Training and coaching employees of the Branch on Bank’s policies and procedures. Informing and explaining all updates (memorandums and others) and ensuring understanding of contents.
Appraising the performance of subordinates and providing periodical feedback to both subordinate and Branch Manager.
Preliminary Analysis of the client requirements.
Providing system training to clients.
Project Implementation.
Defining the business requirements of the clients and responsible for the proper preparation of the PA (Project Analysis) report (BRDs).
Working with clients to refine, prioritize and schedule all the Technical Assistant Requests (TAR).
Following up with the development team for timely resolution of TARs.
Applying business knowledge to the application and provide necessary information to developers.
Performing profitability analysis on every relationship makes sure to always increase profitability through increasing business or cross selling other products.
Promoting the Bank’s products (credit cards, personal loan, housing loan …).
Preparing the client’s preliminary credit file study after gathering the proper information and related documents.
Maintaining credit files and applications in line with Central Bank regulations and the Bank’s internal policies and procedures.
Controlling and follows up on letters of credit and letters of guarantee.
Coordinating with the Credit Administration department for request of information reports on credit applications, request of credit files.
Coordinating between the branch and the credit department at the Head Office regarding credit files.
Coordinating with the financial control division for the follow up on exceptional corrective measures leading to accounting modifications (interest recalculation, limit maintenance…).
Maintaining credit files and applications in line with Central Bank regulations and the Bank’s internal policies and procedures.
Handling cash deposits and withdrawals.
Handling checks deposit, issuance, certification, collection and Forex.
Handling ATM’s feeding with cash and closure.
Handling cleared checks posting and processing.
Banking