IT Support Engineer/Shift Supervisor
Intertec Systems
مجموع سنوات الخبرة :12 years, 4 أشهر
● Application admin on Ticketing system Parafait Semnox, Snapp and EMBED.
● Installation, Configuration, and administration of Other Retail application like Vista (Ticketing system),
KIDZTATION and NAVISION.
● Configuration and maintenance of credit card machine payment Digikiosk.
● Maintaining and troubleshooting DIGI KIOSKS in REEL cinema, AQUARIUM and ICE RINK.
● Knowledgeable in Gantner Card scanner configuration.
● Assist end user physically/remotely on daily basis troubleshooting on any IT related issues. (POS. MPOS.
Survey Kiosk etc.)
● Installing various application software’s that will help the efficiency of users and the corporation.
● Maintaining of the biggest display in the world OLED screen above Dubai Mall Aquarium with 820
screens and 52 Watchpax Players.
● Constantly working with NOC for network related topics and troubleshooting.
● Working closely with SOC team for security topics and requirements.
● Installing and configuration of software and mail client MS outlook 2013/2016/Office 365.
● Firsthand troubleshooting of end user problems.
● Support for Android/iOS /windows mobile devices email application.
● Providing support to projects team when implementation is on process for new and various projects.
Working under Emaar Entertainment Group with the same roles on my current work.
Working under Emaar Entertainment Group with the same roles on my current work.
• 1st and 2nd level IT support
• Conducting and organizing assets inventory for IT equipments
• Knowledge in understanding Work-group, Network sharing.
• Support Technical issues on MS Dynamics (Navision)
• Advance knowledge on MSOffice 2007 & 2013
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the employee through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Handling on I.T. Assets. Procurement, Hand Over, update, ETC.
• Hardware and Software troubleshooting.
• Handling of most Brand Hardware & Software related Issues of Desktops
• Installing of Operations System Windows XP. Windows Vista, Windows 7, Windows 8
• Installing of applications like MS Office 2000, 2002, 2003, 2007 Adobe Products
• Prepare and Configure new I.T. assets. Desktop, Laptop, Mobile, Printers, ETC.
• Installing & Configuring Mails Clients such as POP3
• Troubleshooting of most Branded & Assembled Desktops
• Troubleshooting of Laptops both Software & Hardware in Basic Level
• Support users on any I.T. related issues.
• Assist System Administrator on daily basis requirement
• Network cabling
• Knowledgeable on Avery scale troubleshooting
• Configuration of Motorola PDT scanner
• Knowledgeable on Avaya basic troubleshooting
Reliable, hardworking and flexible in any environment. Able to work under pressure and challenges, given a chance to prove my capability and efficiency, I will assure you that I will discharge my duties to the satisfaction of my superior.