Client services clerk
Kentessa.com
Total years of experience :16 years, 3 Months
Customer/client service through phone, chats and emails. Back office and clerical work. Running daily, weekly and monthly reports. Coordinating with the logistics team. Providing the best customer service experience to our customers and clients.
Client: Barclays Bank PLC UK.
Role: Senior customer banking advisor/Banking- Lending domain
Duration: April 2011 to March 2013.
Description of job
• Respond to enquiries in a receptive and organized manner- work as a team player.
• Running credit checks for customers.
• Maintain and record documentation pertaining to customer issues.
• Maintain internal client contact by telephone and ensure that issues are resolved in a timely fashion.
• Liaison with existing and prospective clients to build better relationship.
• Enhance product value and superior service delivery.
• Analyzing customer feedback leading to constructive product development.
2.Organization: Calibre Point business Solutions.
Client: Lexis Nexis
Role: - Secretary cum Administrative Executive & Specialist
Duration: April 2009 till September 2010.
Description of job:
• Employment Verification for Lexis Nexis..
• Making out bound calls to Colleges, schools and Companies to run background verification checks.
• Filling in report on employability of candidates to Lexis Nexis.
• Supervise other employees in background verification calls.
• Team Leader involved in keeping the team active in their daily duties.
• Preparing Statements for end of day
• Communicating and solving various queries.
• Preparing Letters and corresponding independently through email replies.
• Involved in PowerPoint Presentations for review of project scope and analysis.
• Communicating and attending to telephone
• Giving feed back to employees.
• Handle escalations calls.
Client: Bell Canada
Role: Customer service Professional
Duration: May 2007 till March 2009.
Description of job:
• Trouble shooting ISP Bell canada.
• Handle Inbound and out bound calls to resolve customer issue.
• Resolve Email and internet connectivity issues.
• Document resolution and customer feed back.
Bachelor of Science in Chemistry . Course completion certificate.