senior sales manager
OSN
Total years of experience :17 years, 1 Months
• Achieving 101% versus target in 2016
• Increased New Sales by 45% compared to last year (2014-2015)
• Increased in Subscriber base by 30% versus last year
• Churn reduced by 7% compared to last year
• Scored 107% in the EKTS of 2014
• Opened several partner in the region that are showing outstanding growth I can name (TV Gates, Skytech, afaq…)
• Developed current dealer network by making our dealer invest more in the business and open more premises
• Full responsibility to set the Dealer’s Sales team monthly Targets and ensured achievement on NS, NC and NG
• Daily tracking of the monthly target achievement by dealer
• Suggested improved ways for billing, invoicing and ensure commission payout on time.
• Ensured full operation of the B2B system.
• Updated on a regular basis all dealers in my region of new information and product changes
• Developed and implemented a comprehensive Key Accounts program for each assigned Key Account
• Contracted national Key Accounts and planned and lead negotiations with Key Accounts in order to ensure ST leadership and competitive advantage in the KA channel
• Continuously strive to receive the optimal return on investment.
• Analysed Dealers DAILY performance data such as new sales, sales transactions, churn, and net growth and POSM placements
• Trained Dealers sales team in top quality selling skills and knowledge of products according to OSN standards and regularly monitor up their work in order to maximise sales & visibility of OSN products within Dealers
• Co-operate with all members of OSN functional team to ensure proactive internal communications, effective teamwork and participated actively in the development of the more junior members of the Department.
Key Responsibilities as head Product Manager:
• Design, implement, and facilitate annual marketing & purchasing plan for the firm.
• Organize and implement client relations including: • Client satisfaction surveys
• special events
• Oversee business development activities.
• Assisting attorneys in strategic planning for suppliers presentations
• Offer coaching for prospective client and suppliers meetings, presentations, etc.
• Internal communications and systems
• Repositioned an industrial product that supported a 50% increase in price and resulted in a 70% increase in margins
• Developed through extensive market research a new product definition that increased sales by 20% in its first year following introduction
• Reorganised a telemarketing operation, cutting costs approximately 15% and increasing sales over 90% within a 6-month period
• Managed development, testing, and introduction of 17 new product lines, including the investment and cash flow analyses required to justify product development
• Create the overall product and merchandizing strategy for the Concept
• Analyze Concept strengths, weaknesses, opportunities and threats competition and assess market opportunities
• Oversee the category/brand management with the objective of maximizing sales and profits
• Plan and approve the merchandising budget for the category/brand
• Liaise with the process excellence team to spearhead continual improvement in Buying & Merchandising processes.
• Spearheading marketing initiatives for trade, consumer and joint promotions and events.
• Analysing previous Quarter sale, creating new plan/strategies and formulating pricing schedules.
• Monitoring WSSI (weekly sales, stock and intake) and to ensure that performance forecasts are realistic and in line with stock availability
• Creating new accessories brand for the company named VIA
• Managing a procurement team of 11 employees to execute Product campaign and purchase.
Key Responsibilities as Purchasing Manager: • Identified, evaluated, selected and managed suppliers monitored their performance and ensured that the source products are from economically viable sources while ensuring strict adherence to schedule, specifications and budget.
• Provided strategic guidance on procurement decisions to internal shareholders, identifying optimal cost effective solutions and drove improvements within the procurement function.
• Negotiated with business partners, cost effective commercial deals/contracts to plan/effect turnkey business solutions, aimed at enhancing profitability of business operations.
• Monitored weekly sales, purchase requisitions and department records to determine purchase plans.
• Led annual growth planning process, including facilitating sales opportunities, forecasting, budgeting and generating periodic transaction, and status report and resource allocation requirements.
• Interacted with vendors for attaining prices, terms, technical descriptions, information of products and to ensure timely delivery of stock.
• Played a vital role in accomplishing 38% growth for the year 2006.
• Monitored merchandise, recommended replacements/ additions/ deletions of same, arranged seasonal displays to increase footfalls in store thus effecting high levels of sales.
• Set targets for the team as a whole according to guidelines and targets provided by the head office, monitored the team’s performance, trained the staff on store policies/department procedures and motivated them to reach targets.
• Maintained high merchandising values by being creative and arranged special displays for new products and promotions, contributed in developing promotional plans to maximize retail sales for the store.
• Handled inventory of all materials and authorized orders in accordance with sales to ensure continual supply with minimal idle stock.
• Monitored sales, inventory and customer complaints, created product demand/ awareness through customer awareness campaigns, promotion displays, market surveys/analysis to enhance service levels, reduce expenditures leading to refined service delivery and customer satisfaction.
• Established work schedules for employees, staffing the store, delegated workload, actively supported employee growth, upholding cooperative policies to motivate employee’s thereby increasing efficiency.
• Responsible for Sales turnover and Gross Margin for the department and the key accounts dealers
• Achieved Sales target and Profit target
• Successfully able to maximize the team performance, which leads to, increased sales
• Able to introduce and implement practices up to the standards
• Successfully launched team appraisal methods for evaluation
• Monitors and evaluates location staff performance and training
• Develops and motivates staff.
• Reports to the GM on Department operations, performance and resource
• Pro-actively reacts to customer feedback and develops solutions to meet their demands
• Ensures customer service exceeds customer expectations
July 2004: MCSE (Microsoft certificate system engineer)
October 2003: Bachelor Degree in computer science, Beirut, Lebanon AUST (American University of Science and technology)
June 2003: MCSA (Microsoft certificate system Administrator)
