Regional Supply Chain Manager
Kitopi
مجموع سنوات الخبرة :25 years, 2 أشهر
Heading Supply Chain Division at Kitopi for over 100 F&B brands. Kitopi a leading Cloud Kitchen in UAE - KSA - Kuwait
Prepare & develop Supply Chain’s company strategy on a local & regional level
Responsible for Product Demand Planning & Replenishment
Responsible for Project & Construction Biddings & Facility Management
Responsible for Local & Regional Contracts
Part of the ZWZ Canada Project Team, and leading the procurement sourcing.
Develop Yearly Budgets and Forecast for Local and franchisee operations
Design and implement logistics policies and procedures
Manage the “Supply Chain” ERP system and automation
Develop Company’s Franchise online ordering tool and forecast
Supply total of 40 outlets in Beirut, & 37 Franchisee outlets in GCC area
Overview all export orders to Franchisees from Beirut to Destination or 3 Party shipments
Overview all company’s purchases, warehouse and distribution on 40 outlets in Beirut
• Head of Purchasing department at Four Seasons Hotel Beirut
• In Charge of all hotel Food, Beverage, General & Operating expenses purchases
• Purchasing of material for CAPEX and Special Projects
• Work with Four Seasons Home office Toronto forecasting and ordering hotel’s annual requirement orders.
In charge of 18 branches.
•Monitor P&L of each store and make sure that finances are well managed.
•Review and analyze sales, compares them, find reasons for increase or decrease and write a report with an action plan.
•Ensure that all staff and managers are well trained to the required standards; provide appropriate training and development plans for all and ensuring completion.
•In charge of the Bread retail sales section, deli section, Take Away & Dine In.
•Oversee the opening of new restaurant
•Maintain and improve product quality in stores.
Acting as a link between head office and all branches.
•Ensure to maintain accurate inventory in stores and find new strategies to minimize variances.
•Follow up and implement the HACCP.
•Work on marketing and promotion campaigns with marketing department.
•Work on decreasing deviations in all operational aspects
•Implement and improve service procedure.
•Reports to Operations Manager & VP.
Company brief:
Mainspring is a procurement company for the F&B Industry. Our customers are Restaurants and Hotels in Beirut and in GCC area. Mainspring provides logistics and procurement services and act as a purchasing and consulting department for the outlets we work for.
Mainspring is part of Ant Ventures Holding, which owns and manages restaurants like Casper & Gambinis, Casper and Gambinis World Wide, Eatalian, From the Tree, Falafel Nadia…
www.mainspring.cc
Operations Director, Mainspring, Beirut Lebanon
• In charge of 25 employees with different educational and cultural levels.
• Head of Company’s departments: Logistics & Operations, Import/Export, Sales, Purchasing and Procurement, Accounting & Finance.
• Set Departmental goals, and follow up on achieving them.
• Work with the Holding company on Business development projects. Finalized three studies on potential openings of similar operation in Qatar, Egypt & Kuwait.
• Prepare Annual budget, set departmental targets.
• Monthly meetings with CEO, GM and financial department on P&L.
• Monitor and check and approve on all Export orders to our customers in GCC region and Africa to ensure on time delivery.
• Monitor and approve all imported shipments food & non food with operations and make we are receiving all the goods on time, and in the best and cheapest shipping means.
• Lead sales team in big sales deals and openings to ensure customers satisfaction.
• Work on local and regional deals with suppliers in order to get competitive prices. (Pepsi Cola, Porcelain ware, Lamb Weston, Meat, Chicken and all high turnover commodities)
• Follow up with Accounting and Finance to ensure proper collection from customers is done.
• Yearly Staff assessment with HR department.
• Staff salary increase and compensation plans.
Operations & Import Export Manager, Mainspring, Beirut
• In charge of 15 employees, and played the role of link between all company’s departments.
• Responsible of a 1500m2 warehouse Operation.
• Played a Major role in company’s expansion from 500m2 warehouse to our current location 1500m2 facility.
• Created and implemented a fully automated purchasing and approval system (Microsoft Great Plains Business Portal), which decreased purchase order deficiencies.
• Created and implemented export cycle and tracking system from Sales order up to delivery at any country which ensured customer’s satisfaction and product delivery on time.
• Creating and implementing company’s “SOP” to ensure a smooth local and export operation.
• In charge of the whole exporting procedure to our restaurants in the GCC area all its needs. Food products such as Syrups, Coffee, Tea, Frappe Powders. Non food products such as Printing & packaging materials, Kitchen Equipment, Silverware and porcelain ware…
• In charge of all imported goods from Europe, US, UK, Arab Countries for our customer needs.
• Putting and follow up on Stocks Par Level. (Monthly Stock value worth of 300, 000$)
• Monthly inventory and variance.
• Work on Yearly Budget.
• Reduce Operations cost to meet budget.
• Setting Sales Strategies to meet budget.
• Brand Manager for Mocafe Frappe Powder.
Operations Coordinator, Mainspring Beirut
• In charge of 500m2 warehouse.
• Acted as purchasing supervisor for all Food products.
• Work and coordinate with Export customers and shipment preparations.
• Daily contact with Local customers to ensure customer satisfaction
Human Resources Trainee, Crown Plaza Hotel Hamra.
• Passed through all HR departments; Personnel, training, and finalized the Intercontinental PACE program for Purchasing and Receiving.
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Branch Manager, Casper & Gambinis, Lebanon
• Responsible for having and efficient daily operation of a full service branch with Dine In and delivery department
• Responsible of achieving sales targets set by management for both departments.
• Reduce food cost and wastages.
• Reduce Staff cost
• Increase average check.
• Cash Handling and opening and closing procedures.
• Food inspection, to make sure that stock is handled as FIFO, and in correct storage
Restaurant Supervisor, Casper & Gambinis, Lebanon
• In charge of shift with an average of 20 waiters, 4 baristas & 4 head waiters and leaders.
• Maintain a high level of customer satisfaction.
• Manage basic human resource issues/concerns of hourly associates enlisting the support of management as needed. (Schedules, tips distribution, time cards, shift problem solving, train new hired waiters…)
• Opening and closing procedures
• Ensure correct operation and balancing of cash registers & daily reporting
• Create a harmonious team orientated environment amongst all staff within the restaurant
• Head of “Train the Trainer” team, where we train assess newly hired waiters and front of the house staff.
• Monitor and achieve restaurants KPI’s
• Assist in the development and review of systems and procedures
Head Waiter, Casper & Gambinis, Lebanon
• In charge of service and around 10 waiters per shift
• Take orders from customers
• Supervise and ensure that the shift is ready for operation
Waiter, Century Park Hotel, Lebanon
• Waiter in 5 star French restaurant “ Le L’orier”
• Waiter in banquet services, Weddings, special events and dinners
Subject Studied: Contemporary Management, Finance and Managerial Accounting. Skills Developed: The ability to analyze the business transactions, to deal with financial recording and accounting procedures, and to contribute to the measuring of product and activity segment performance.
Trainings: • Fundamental of Budgeting • Accounting for Non Financial managers • Personnel and HR management • Crisis Management • TQM • Emotional Intelligence (EQ) at work • Negotiation Skills • Selling techniques • Craft Training Certificate (CTC)- Intercontinental Training • Train The Trainer restaurant front of the house training (Intercontinental training • Service Leadership (Intercontinental training) • Management Training and development for the business (MTD) -Intercontinental training • Process Assessment and Continuous Education (PACE)- Intercontinental training o Purchasing PACE o Receiving PACE o F&B PACE o Bar PACE o HR PACE • World of Welcome (WOW)- BASS Hotel and resorts • Selling with Extra Effort Together (SWEET) –Intercontinental Training
Skills Developed: Gained practical and technical skills for operations and front of house competence. Business functions such as Finance, Human Resources’, marketing… are also covered allowing developing constructive strategies to ensure profitability and success. I also gained other skills, analytical, problem solving, research, IT…