Senior Sales Consultant
The Acquisition Group, Telus
Total years of experience :29 years, 3 Months
• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Generated new leads through networking and attending industry events.
• Maintained solid customer service by handling questions and concerns with speed and professionalism in relation with retail services and ensure customer satisfaction
• Build bridges with existing customers and find new partnership opportunities.
• Warehouses and production Quality control
• Trained and mentored new sales representatives.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Key Accomplishments: Products sales POS (Point of sale system) management World-class customer experience Fast and effective service Exceptional Client Relations skills Great reviews from customers
• Maintained solid quality control by handling Raw material and final product testing
• Assist with Good manufacturing questions and concerns with speed and professionalism
• Performed thorough inspections of incoming materials and outgoing products.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Managed Raw material and Final products database records, data entry and research as required to effectively resolving customer complaints to clients satisfaction
• Maintained quality documentation and records for conformance with relevant standards.
• Proposed corrective actions to address recurring quality issues.
• Key Accomplishments: Better management of customer complains Key member of implementation of Quality Management System Instrumental in increasing revenues for company Exceptional Client Relations skills
• Managed Different Dairy projects partnership with Frulact Portugal (Yogurt and Ice cream Fruit preparations products).
• Built strong rapport with customers via sales and marketing departments to prospective customers
• Inspected products with accuracy, reporting problems or defects quickly
• Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
• Worked with specific production team members to rectify production issues and maintain high-quality final products
• Stayed up-to-date on changing product trends by studying local markets, blueprints, product designs and specifications
• Performing transparent and honest follow up of existing and potential customers insights
• Maintaining positive business relationships with customers via Focus groups to ensure future sales
• Key Accomplishments: Quality control, Quality assurance, OH&S and R&D Raw material and Final product Laboratory testing (ISO 9001, ISO 22000) Internal Audit Great Product knowledge New product development Continuous Improvement Friendly and Honest customer complaints and insights management
• Managed Different Dairy projects partnership with international partners (Yogurt, juice, Water, Cookies and Ice cream).
• Built strong rapport with customers via sales and marketing departments to prospective customers
• Inspected products with accuracy, reporting problems or defects quickly
• Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
• Worked with specific production team members to rectify production issues and maintain high-quality final products
• Stayed up-to-date on changing product trends by studying local markets, blueprints, product designs and specifications
• Performing transparent and honest follow up of existing and potential customers insights
• Maintaining positive business relationships with customers via Focus groups to ensure future sales
• Key Accomplishments: Quality control, Quality assurance, OH&S and R&D Raw material and Final product Laboratory testing (ISO 9001, ISO 22000) Internal Audit Great Product knowledge New product development Continuous Improvement Friendly and Honest customer complaints and insights management Customer researches to exceed their expectations Marketing & Sales coordination in accordance with product development plan
• Implemented processes and procedures to improve overall efficiency in operations.
• Monitored corporate policies and procedures, ensuring compliance with federal regulations
• Building strategies for operations management and customers satisfaction
• Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
• Update quality control procedures (sampling plans, raw materials, finished products), raw material and finished product release procedures
• Operations management New Projects review and supervision
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Key Accomplishments: Upgrade production procedures and KPIs (Team work management, production plan, productivity analysis, Waste management, etc.)
• Technical and scientific support of sales teams during sales meeting and product presentation to current and future customers
• Team member of project building and customer manpower training
• Installed, configured and tested equipment on specialized platforms.
• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Key Accomplishments: Customer technical and scientific support Combibloc Aseptic Machine commissioning and manpower training; Product testing (Sensory, chemical and Microbiology; Customer complains management and Troubleshooting investigation; Customer satisfaction reports
• Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
• Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
• Directs production employees by training them to Good manufacturing and handling practices
• Professional and friendly customers insight and complains management
• Key Accomplishments: Upper stream and downstream quality control protocols Internal and external Audit Quality control & Customer satisfaction KPIs reports Great customer support
• Milk reception and Dairy products, supervision of great team of machine operators and packaging workers
• Insure great processing of production steps from planning to final product
• KPI's and Food safety management system
• Resolved issues quickly to maintain productivity goals.
• Managed team of 150 production associates, overseeing productive production processes and meeting all deadlines.
• Coordinated with other departments to maintain smooth and efficient product flow.
• Key Accomplishments: Member of HACCP team; Preparation of production schedules daily and weekly; Internal and external training;Head of commissioning project: Virgin Cola Soft drink project
Biological Engineering