Joseph Saade

• Provide daily customer support in a fast-paced supermarket and dairy market environment.
• Assist customers with product questions, purchases, special requests, complaints, and issue resolution.
• Monitor product quality, freshness, labeling, and display standards to maintain customer satisfaction.
• Support stock organization, shelf replenishment, and product rotation to reduce waste and maintain availability.

• Coordinated end-to-end service dispatch for work orders across the United States, including scheduling, follow-up, and status
updates.
• Sourced, contacted, and assigned qualified technicians and contractors based on job requirements, location, and availability.
• Served as the main communication link between clients, field technicians, contractors, and internal operations teams.
• Handled service issues and escalations while maintaining clear documentation and timely communication.

• Processed logistics and shipping documentation with a strong focus on accuracy, completeness, and compliance.
• Maintained structured records and performed data entry using internal tracking systems.
• Supported daily documentation workflows, follow-up tasks, and coordination with internal teams.

• Planned and scheduled social media content using Canva and Meta Business Suite.
• Analyzed campaign KPIs through Mixpanel and Meta Business Suite to identify audience and performance trends.
• Adjusted social media recommendations based on campaign results and audience insights.
• Supported cross-platform campaign execution, reporting, and daily team operations.

• Managed product listings and campaign assets for promotional initiatives.
• Built Microsoft Excel reports and dashboards to track reach and engagement.
• Presented performance insights to team leads and contributed to weekly strategy reviews.
• Supported campaign planning, content creation, and performance analysis.

Led youth activities and supported local charity initiatives during holidays and public events.