Head of Software Development
Bluering
مجموع سنوات الخبرة :20 years, 7 أشهر
BlueRing develops software business solutions for the banking and finance sectors. With highly specialized Corporate Credit and Retail Credit Management software, the aim of the company is to improve the analysis of credit files in order to achieve risk minimization.
I was employed under this capacity to plan, direct, and coordinate all activities associated with creating Banking Solutions Spanning across multiple functional areas and products. Prioritize and allocate projects, products, and resources with the assistance of architects and managers. Participate in the strategic decisions about technology, definition, and implementation of the software products. Hire and review software engineers, architects and analyst.
Following is a breakdown of my key responsibilities:
Team Leadership
Strategic Direction, Planning & Technical Leadership
Team Planning
Consistency within team
Day to Day management of team
Support & Problem Solving
Pro-active communication of opportunities
Process Improvements
Cross Team Collaboration and Initiatives
New Business & Pre-Sales Support
Security Standards & Data Protection
Innovation Management & Research & Development
Inductions and Training
Quality, Testing and Excellence
Title Technical Services Manager, Australia - Argent Software
Period January 2009 - August 2010
Argent is an international software vendor producing Enterprise Level Systems Management, Web Service Analysis and Business Process Automation software ranging from between $100, 000 to $2 million dollars for medium to large Enterprises.
Promoted to this position to direct and manage the Professional Services Team, which includes 12 pre and post sales Engineers as well as three support engineers in the Asia Pacific region. Developed and maintained a professional services team with a big focus on Service Delivery and Service Level Management. Implemented ITIL processes within a predominantly sales driven software company. I insured that ongoing support is conducted at an optimal level to maximise customers' satisfaction and that all implementations are maintained regularly to minimise problems and outages.
Conducted regular Staff meetings to insure that all Engineers are working inline with our processes and to keep them updated with all aspects of our Business.
Resolved conflicts with a high level of professionalism.
Acted as the principle consultant for the Australasian region providing systems design and architecture as well as management and change strategies for major customers including: • Australian Broadcasting Corporation
• Tatts Group
• New Zealand Defence Force
• Australian Federal Police (High Tech Crime Commission)
• Australian National Audit Office
• NSW Fire Brigade
• Rural Fire Services
• NSW Department of Education and Training
• Perpetual Trustees
• Queensland Treasury Department
• Santos
Co-directed with Vice President of Sales Australasia all facets of business operation for NSW, Victoria, South Australia, Western Australia, Queensland, New Zealand and Singapore offices.
Key contributor to the direction of software and service product development worldwide.
Title Senior Technical Consultant, Australia - Argent Software
Period October 2007 - January 2009
Role is responsible for management of entire system integration lifecycle. Argent offers enterprise wide system management suite specializing in monitoring and alerting in the following disciplines;
• Windows, UNIX/ Linux and IBM iSeries monitoring
• Perimeter Devices, (e.g. CISCO) through SNMP
• Java Applications
• Exchange
• SQL
• Oracle
• VMware
• Websphere
• Data Warehousing / Mining
• WMI
• Service Centric Monitoring of Critical Business functions
• Report Distribution (Crystal Reports)
Pre-Sales Consulting:
• Responsible for Pre-sales consulting within Australia and Asia Pacific. This involves sales presentations, needs analysis and account management. Many deals with big multinational companies have been won as a result of my fantastic presentation and sales ability
• Conducted Technical and Business presentations as well as product demonstrations to C Level management
• Assisted sales executives by making technical presentations, answering technical questions and managing customer trial through e-mail, phone and on-site visits
• Assisted and participated in developing RFI, RFP and RFQ responses
• Provided Tradeshow support
• Created Proof of Concepts and prototyping solutions based on Argent's Software Platform
• Actively taken a role to ensure that all sales target are achieved
Post-Sales Consulting:
• This involves implementation, support, maintenance and driving our products to achieve maximum penetration in the customer's environment.
• Part of my continuing success is the ability to approach each engagement with a commercial eye, identify new problems in an organization and find ways our products can help.
Training and Development:
• Customers who are appropriately skilled in our products are most likely to gain the greatest benefits, have the healthiest relationship and purchase more services.
• With this in mind I developed course material for a 3 and 5 days course, complete with vendor certification to a national standard.
Managed the IT personnel, infrastructure and projects (including Australia’s largest Microsoft Retail Management Systems Implementation) of one of the leading Franchises in its industry, encompassing 140 retail stores Nation Wide.
• Overseeing troubleshooting, systems backups, archiving, disaster recovery and provides support when necessary.
• Overseeing all help desk activities at the national level.
• Responding to escalated help desk issues.
• Interacting with clients on all levels to help resolve IT-related issues in a timely manner.
• Building and maintaining vendor relationships and managing the purchase of hardware and software products.
• Managing the purchases of all software, hardware and other IT supplies at a national level.
• Ensuring that company assets are maintained responsibly.
• Coaching and mentoring Staff.
Design, Development and Implementation of various applications using various languages including Visual Basic, C++, C# on .net platform as well as various Java Technologies.
• Database and Web development
• .Net Development of complex projects
• Working as a part of a remote team in an autonomous environment
• Meeting Projects deadlines
Masters of Business Administration International Management
ITIL V.3 Certificate
Bachelor of Information Technology Business Information Systems & Electronic Commerce University of Wollongong (2005)
Wollongong University College (2002) Advanced Diploma in Business (Consistent Commitment Award in Management)