POSITION
IntraHealth International
Total years of experience :13 years, 2 Months
Human Resources for Health Program Specialist
Teaching Mathematics, Chemistry, Integrated Science, and Introductory Technology subjects in the school. Assisted in other educational training activities like organizing the students for quiz and other competitions, and laboratory practical.
Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work
•Encourages others to set challenging goals
•Holds others accountable for achieving results related to their area of responsibility
•Genuinely values all staff members' input and expertise
•Shows appreciation and rewards achievement and effort
•Involves others when making decisions that affect them
Delegates the appropriate responsibility, accountability and decision-making authority
•Makes sure that roles, responsibilities and reporting lines are clear to each staff member
•Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills
•Monitors progress against milestones and deadlines
•Regularly discusses performance and provides feedback and coaching to staff
•Encourages risk-taking and supports creativity and initiative
•Actively supports the development and career aspirations of staff
•Appraises performance fairly
Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
•PLANNING AND ORGANIZING
•Develops clear goals that are consistent with agreed strategies
•Identifies priority activities and assignments; adjusts priorities as required
•Allocates appropriate amount of time and resources for completing work
•Foresees risks and allows for contingencies when planning
•Monitors and adjusts plans and actions as necessary, and uses time efficiently
•ACCOUNTABILITY
•Takes ownership of all responsibilities and honours commitments
•Delivers outputs for which one has responsibility within prescribed time, cost and quality standards
•Operates in compliance with organizational regulations and rules
•Supports subordinates, provides oversight and takes responsibility for delegated assignments
•Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
•CLIENT ORIENTATION
•Considers all those to whom services are provided to be “clients ” and seeks to see things from clients' point of view
•Establishes and maintains productive partnerships with clients by gaining their trust and respect
•Identifies clients' needs and matches them to appropriate solutions
•Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems
•Keeps clients informed of progress or setbacks in projects
•Meets timeline for delivery of products or services to client
•CREATIVITY
•Actively seeks to improve programmes or services
•Offers new and different options to solve problems or meet client needs
•Promotes and persuades others to consider new ideas
•Takes calculated risks on new and unusual ideas; thinks "outside the box"
•Takes an interest in new ideas and new ways of doing things
•Is not bound by current thinking or traditional approaches
(1ST Aug., 2009 - Oct., 2012)
Roles/Achievements
•Monitored schedules to ensure staff availability and adherence, and achieved 98% availability.
•Carried out quality evaluations based on the agreed scoring methodology to measure staff quality performance.
•Conducted daily, weekly, monthly and quarterly performance appraisals for 22 staff in my teams.
•Ensured that all the 22 agents in my teams received required coaching every month.
•Ensured required tools, systems and applications for my staff to work are available 24/7.
•Collate and analyze daily, weekly and monthly quantitative reports and make adequate recommendations to management on call reduction techniques and quality improvement.
•Meet agreed minimum performance in quarterly 360 degrees feedback on
•ability to provide a positive working environment
•Leadership style
•Conducted drills for 200 people and assisted in safe evacuations of all occupants of the floors to a safe assembly point and ensure everyone is accounted for.
•Identify and correct unsafe acts and unsafe conditions and ensure good housekeeping standards are maintained regularly.
•Assist in extinguishing fire with available firefighting equipment when necessary.
•Correct and inform SHE unit of any condition that comes to my attention that may affect the safe evacuation of people.
•Contact emergency service and SHE unit in the event of emergency.
•Carry out routine visual inspection of four floors facility and ensure all fire protection equipment are properly located, unobstructed and in good working condition.
•Management of first aid kit and administration of first aid treatment when necessary.
•Promptly investigating all incidents and report to SHE unit within 12 hours.
•Provide safety education and training when necessary and routinely
Call Centre, Uyo, Akwa Ibom State, Nigeria (Aug., 2008 - Aug., 2009)
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Roles/Achievements
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•Answered 200 - 280 enquiries quickly and accurately within 6 hours regarding cellular phones, pre-paid cards, services and promotions on the network·
•Assist follow agents in the understanding of newly launched products, services, and promotions.
•Maintain customer database update.
•Resolved billing and illegible card issues·
•Managed and handled irate customers.
•Provide management with call center statistics and reports e.g. top ten customer's complaint report and the business intelligent report.
Uyo, Akwa Ibom State. (2003)
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Roles/Achievements
Excellent skills on word, excel, power point and web page applications like dream weaver, flash and front page. Internet connectivity setup and networking (WLAN and LAN). Basic system trouble shooting. Excellent use of photo editor and corel draw.
then Specialist hospital), Uyo, Akwa Ibom State. (2002)
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Roles/Achievements
Carried out different chemical test and analysis on patient's urine and blood.
Health for All through Primary Health Care
Health for All through Primary Health Care
courses: DIPLOMA in Data Processing and Information Technology. Proware Nigeria, Uyo, Akwa Ibom State. (2002-2003) •CERTIFICATE in General HSE and Level 3 HSE Supervision Course
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