Cargo Operation Assistant
Starlight Airlines
Total years of experience :5 years, 0 Months
Job Description:
1. Monitor and control all shipment for Clearance and Door Delivery in IRAQ via EBL Airport (EBL, BGW, BSR, ISU)
a) Providing instructions to IRAQ team for all door delivery shipments
b) Checking all inquiries for Customs restrictions in EBL Airport Customs
c) Preparing full list of pending shipments for Door Delivery in daily basis
d) Providing all the information of the Consignee and delivery location of each shipments
2. Providing time to time updates to our Sales team and all our clients for their shipments from the time shipment arrived at destination till shipment delivered to Final Consignee
3. Giving rates and preparing quotations to our Sales Team and Clients
4. Handle and resolve clients complaints
5. Assists and monitors all backload shipment in IRAQ (Collection, Clearance, Booking, AWB instructions)
6. Creating job numbers for every movement of our shipments
7. Preparing summary report for all door delivery shipment in monthly basis (nos. of shipments / total weight )
8. Tracking all USA / China / GSA shipments from Departure until final destination
9. Preparing profit report for our US / China / GSA shipments in monthly basis
10. Looking for clients if there is free time (calling and sending company profiles)
1. Support and provide quality customer service via phones
2. Apply the elements of building positive rapport with different types of customers over the phone.
3. Respond to customer inquiries in a professional way
4. Handle and resolve customer complaints
5. Research required information using available resources
6. Process orders, forms and applications
7. Follow up customer calls where necessary
Job Description (Sales Coordinator):
1. Preparing Quotation for all Sales Staff
2. Performs administrative and office support activities for multiple supervisors
3. Attending telephone calls, word processing, filing, and faxing.
4. Create presentations for meetings and events using MS PowerPoint
5. Maintain a detailed database of contacts and resources
6. Preparing all sales related report (Sales Forecast, Daily Activities, Billing and Collection Forecast etc.)
7. Preparing Catalogues, Pricelist, and Invitations during events
Job Description (Accounts A.R.):
1. Maintain up-to-date billing system
2. Doing Follow ups, collection and allocation of payments
3. Reconciliation of accounts
4. Monitoring customer account details for non payments, delayed payments and other irregularities
5. Maintain accounts receivable customer files
6. Prepare bank deposits and daily deposits report
7. Investigate and resolve customer queries
8. Communicating with customers via phone, email, mail or personally
9. Preparing a monthly collection report for commission purposes
Job Description (Store Keeper):
1. Preparing Delivery Orders, Sales Orders & Invoice’s
2. Sending stock status report to concerned seniors engineers
3. Maintain enough stock for all fast moving items
4. Maintain a clean and organize stock rooms
5. Reviews stock/inventory reports and uses specialized knowledge of goods to estimate needs and order appropriate quantities of standard and special order items
6. Performs annual inventory count and reconciliation; reports to auditors or designated departments; researches and resolves discrepancies.
7. Receives and Stores materials, supplies, equipment, etc. according to weight, temperature, size, safety precautions or other concerns
8. Keeps record of standard inventory, cost, prices and quantity on hand.
1. Designing background for company brochures, leaflets and brochures using Adobe Photoshop.
2. Making seminar presentation using Microsoft PowerPoint.
3. Encode important documents accurately.
4. Assist guest during seminars.
5. Invites other company to attend company seminars over the telephone.
6. Assist and give the applicant’s information regarding the application process and company policies.
COLLEGE Course: Bachelor of Science in Computer Science School: Holy Angel University, Philippines From 2002 to 2006
Cisco Networking Academy - Holy Angel University - 2002-2004