IT Helpdesk Support
ARL
Total years of experience :4 years, 10 Months
Responsibilities
Acted as the 1st point of contact for IT general issues and enquiries
Provided and assisted with Level 1 technical support to users
Provided Level 1 support for the telephony system
Participated in infrastructure improvement projects with the Infrastructure Team in technology and application implementation and rollouts
Other ad hoc duties as outlined by the Host company
Achievements
Received valuable workplace skills and experienced Australian work culture.
Hands on experience with Servicedesk Plus software for managing client requests (tickets) and incidents.
Responsibilities
Configured and installed IT infrastructure including network and servers
Performed LAN network diagnosis, hardware and systems.
Assisted in the recruitment process of IT personnel
Performed help desk support and trained new staff
Worked with hardware/software vendors for best product delivered
Assisted in the procurement new hardware and software.
Set up a website and updated it occasionally.
Achievements
Trained new Computer Operators and 8 new Regional Support Technicians. Assisted to create a new website and a Microsoft Access database. Successfully migrated all data from the dbase to MS Access database. Assisted with administering a RedHat Linux server.
Responsibilities:
Resolved computer related problems
Produced reports and updated the company website as directed.
Oriented and trained of employees.
Answered call queries
Performed daily, weekly and emergency backup procedures
Achievements
Promoted to the IT Support Technician. Performed troubleshooting of all hardware and software.
08/2009-06/2012, Bachelor of Computing - Network Design and Security ❖ Swinburne University of Technology, Melbourne Australia ❖ Units relevant to the position • Local Area Networks Principles (CCNA 1 and 2) • Network Administration • IP technologies (CCNA 3 and 4) • Information System Risk and Security • Enterprise Network Server Administration • Unix for Telecommunication • Network Security and resilience • IT security • Professional issues in IT • Software Team Project • Software Project Practices Management
02/2008-06/2009, Diploma of Information Technology -Networking ❖ Holmesglen Institute, Melbourne Australia
02/2005-01/2006, Diploma of Networking and PC Maintenance ❖ Macmaine School of Computing, Harare
07/1998-05/1999, Diploma of System Analysis and Design ❖ CCOSA Harare