Concierge
Butterfly Social Ltd
مجموع سنوات الخبرة :10 years, 10 أشهر
Actively communicates with members via an app. I personally handle all members' communications and bookings, as well as providing them with the help they need to boost their dynamic social lives. In addition, offers members a calendar of unique social events and engaging journalistic content.
Providing or arranging a wide variety of opulent concierge services exclusive for Butterfly Social members only.
Compiling information such as websites, suppliers, and venues.
Posting and updating social media accounts.
Assisting promotional activities and events.
Liaising with members, clientele, and external agencies.
Maintaining and updating the merchant’s database.
Understanding Apps offer and product.
Administratively supports the Royal Family by supervising the work of 40 domestic staff members and upholding a high level for maintenance and security procedures around the property. Manage employee hiring and firing, control bill payments, and proactively organize and carry out social events.
Prioritized and managed multiple requests on behalf of the Royal Family.
Coordinated schedules, appointments, and travel plans in addition to handling both internal and external communications.
Performed secretarial and administrative duties.
Supported the principal and their family on a daily basis.
Executed diverse administrative duties in support to Operations Director and Client Relationship Manager. Worked independently in reviewing and awarding the Concession; was commended on the reduction of revenue leakage amounting to GBP 2000.00 while working alongside with membership team to achieve target revenue of 91% of annual membership subscription. Additionally, managed all Middle East, Europe, and Africa (MEA) staff hotel and travel bookings, monitored health and safety inspection and supported events within the UAE and GCC.
Performed administrative, receptionist, and secretarial tasks.
Reviewed information collated during the investigation and followed up on relevant areas or leads as necessary, to ensure a thorough and detailed investigation.
Managed and arranged meetings (internal & external), calendars, travel plans, training & conferences.
Arranged and maintained sensitive documents in compliance with company policy & procedures.
Conducted daily safety inspections throughout the premises.
Assisted HR with organizing interviews and received candidates and maintained employee profile logbook.
Secretary | Administrative Support
I was initially appointed to assist the Plant Safety and Environmental Manager. Have provided accurate monthly reports on incidents and health statistics and handled a variety of administrative tasks. And received executive-level support from the Head Office for the Arbitration Team, Legal Counsels, Experts, and Senior Project Commercial Manager. Efficiently helped with information gathering from systems and records, including construction plans and layouts, and quickly collated all produced documents for legal needs. Reorganized the file system and got rid of the bulky documents. Was appreciated by the company CEO on team outstanding support is given to the legal experts.
Consolidated all weekly and monthly reports.
Monitored inventory of office supplies and prepared material requisitions.
Logged and registered incoming & outgoing documents for easy retrieval.
Assisted in the compilation and production of documents for legal purposes.
Document typing, editing, and processed variety of documents in forms and standard format.
Kept a schedule of events, planned and organized meetings and activities with clients, outside associates, and other departments.
Prepared and maintained records of staff timesheet, released staff, newly joined staff, and annual leave request forms.
Thoroughly ensured that all hotel and security policies & procedures are followed. Meticulously planned and coordinated investigation as directed by the Security Controller, Security Supervisors or Security Manager. Successfully prevented an employee from committing theft and property damage while maintaining confidential information related to the incident and investigation. Presented the Armani Hotel Simply Fantastico award September - October 2010 in recognition of my outstanding contribution and zealous working attitude.
Monitored security cameras, alarm systems and other electronic surveillance equipment.
Responded to and investigated concerns and complaints.
Obtained written, verbal or photographic evidence relevant to the investigation by liaising with individuals, departments or external organizations (e.g. the police) as required.
Assisted in the detection and prevention of irregularities for the best interests of the hotel.
Rendered all proper assistance to all in any emergency.
Prepared and maintained security operations reports and records.
Initially hired from the Philippines as a Security Admin support and Receptionist to various clienteles (L’Oréal, Nakheel, Dubai Trade Center, Atlantis Hotel, etc.). Efficiently provided full administrative assistance to the security operations by ensuring that all policies, procedures, guidelines, and processes are current and relevant. Later, I was promoted to Head Office, where I helped the Sales & Marketing team in addition to working as an Executive Assistant and Personal Assistant to the Security Director's office. Established 10 confirmed meetings a week and 3 approved contracts a month by strategically calling out team leads to address work situations. I was recognized and awarded excellence in demonstrating outstanding performance in sales.
Prepared accurate operations report and maintained site records.
Maintained statistical database to record all incidents and actions.
Monitored and identified requirements for support equipment and services for the security operations.
Managed travel arrangements and hotel bookings.
Maintained and developed sales database for use by Sales Manager (excel), including finding new leads.
Tele sales activities; contact and obtain meetings with new prospects.
Maintained project information for private business unit (employee tracking, job schedules vs. actuals reconciliation, etc.).
Carried out market research, competitor benchmarking, and customer surveys.
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