Key Account Manager
Al Thanayyan International FZE
Total years of experience :10 years, 10 Months
• Has successfully spearheaded sales operations activities for multi-retail organizations in GCC by ensuring optimal inventory levels, creating demand, and conducting B2B transactions.
• Achieve an 85% repeat business rate by maintaining strong relationships with major accounts.
• Responsible for all stock management: negotiation, purchases, and stock allocation.
• Collaborate closely with cross-functional teams in logistics, accounts, and finance to ensure prompt purchase, payment handling and on-time delivery, resulting in a 95% success rate and a 99% customer satisfaction rate.
• Exceed sales KPIs by 30% in Oct, Nov, and Dec, demonstrating a strong ability to drive results.
• Identify new business opportunities by analyzing market segments, leading to a significant expansion of the customer base across all categories.
• Following up with customers’ grievances and resolving them within the timeline
• Ensured timely submission for Tenders, RFQ’s & BID’s
• Familiarity with warehousing and distribution concepts
• Maintained accuracy and integrity of all logistical information.
Category managed: Mobiles, Tablets, Wearables, Audio and Accessories, Notebooks, Tablets, Printer & Supplies, Storage devices, Monitors and Gaming Consoles and Accessories.
Clients managed included: Multi retail organizations in GCC - Sharaf DG, Lulu, Emax, Noon, Amazon, E-City, GrandStores, Nesto, Safari, Ali Bin Ali, Jarir, Jacky's, Virgin, Jumbo
• Execute all business sales services, including brand marketing, tailored sales proposals, contract negotiations, and successful transaction closures.
• Coordinate with the Service Delivery section to maintain a 99% success rate in processing and executing customer requests, ensuring high-quality service and a 95% customer satisfaction rate.
• Drive a 45% increase in product sales for the managed category, contributing to a 30% growth in annual revenue at the store level.
• Consistently exceed sales KPIs by 80% to 100% while delivering exceptional customer service.
• Recognized as "Best Employee" for demonstrating excellence in work performance throughout the fiscal year.
• Effectively manage store inventory, conduct staff meetings, and handle consumer complaints.
• Configure routers, access points, network interface cards (NICs), and advanced wireless devices (print servers, network storage devices, wireless media
adapters).
• Resolve operating system-related issues for Windows and MAC users, ensuring efficient technical support.
• Maintain comprehensive documentation of technical support activities and client interactions.
• Excel in multitasking and problem-solving to meet
customer needs effectively.
• Member of IEEE, National Service Society, Science Club and Sports Club • Attended and awarded several cultural fests in school level • Coordinator and blog designer for National Level Technical Symposium • Infosys Campus Connect Foundation Program at VMKV Engineering College, Salem • Oracle’s workforce development program – Oracle 9i: SQL at VMKV Engineering College, Salem
• Active member of science club and sports club
• Active member of science club and sports club • Attended and award several cultural fests
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