Jose Thomas

• Has successfully spearheaded sales operations activities for multi-retail organizations in GCC by ensuring optimal inventory levels, creating demand, and conducting B2B transactions.
• Achieve an 85% repeat business rate by maintaining strong relationships with major accounts.
• Responsible for all stock management: negotiation, purchases, and stock allocation.
• Collaborate closely with cross-functional teams in logistics, accounts, and finance to ensure prompt purchase, payment handling and on-time delivery, resulting in a 95% success rate and a 99% customer satisfaction rate.
• Exceed sales KPIs by 30% in Oct, Nov, and Dec, demonstrating a strong ability to drive results.
• Identify new business opportunities by analyzing market segments, leading to a significant expansion of the customer base across all categories.
• Following up with customers’ grievances and resolving them within the timeline
• Ensured timely submission for Tenders, RFQ’s & BID’s
• Familiarity with warehousing and distribution concepts
• Maintained accuracy and integrity of all logistical information.

Category managed: Mobiles, Tablets, Wearables, Audio and Accessories, Notebooks, Tablets, Printer & Supplies, Storage devices, Monitors and Gaming Consoles and Accessories.

Clients managed included: Multi retail organizations in GCC - Sharaf DG, Lulu, Emax, Noon, Amazon, E-City, GrandStores, Nesto, Safari, Ali Bin Ali, Jarir, Jacky's, Virgin, Jumbo

• Execute all business sales services, including brand marketing, tailored sales proposals, contract negotiations, and successful transaction closures.
• Coordinate with the Service Delivery section to maintain a 99% success rate in processing and executing customer requests, ensuring high-quality service and a 95% customer satisfaction rate.
• Drive a 45% increase in product sales for the managed category, contributing to a 30% growth in annual revenue at the store level.
• Consistently exceed sales KPIs by 80% to 100% while delivering exceptional customer service.
• Recognized as "Best Employee" for demonstrating excellence in work performance throughout the fiscal year.
• Effectively manage store inventory, conduct staff meetings, and handle consumer complaints.

• Configure routers, access points, network interface cards (NICs), and advanced wireless devices (print servers, network storage devices, wireless media
adapters).
• Resolve operating system-related issues for Windows and MAC users, ensuring efficient technical support.
• Maintain comprehensive documentation of technical support activities and client interactions.
• Excel in multitasking and problem-solving to meet
customer needs effectively.