كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Joshna Anil Kumar Sherly, Customer Service & Operations Assistant

Joshna Anil Kumar Sherly

Customer Service & Operations Assistant·Lidl

الإمارات العربية المتحدة

ماجستير, Administration And Management

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 1 أشهر

Customer Service & Operations Assistant

أغسطس 2023 - ديسمبر 2025

Lidl

uk,2970,0

أغسطس 2023 - ديسمبر 2025

• Delivered high-volume customer service to 200-250 customers per shift,
handling inquiries, complaints, and service requests with
accuracy and professionalism.
• Verified customer details and processed 150+ billing transactions per shift
with 100% accuracy, demonstrating strong data validation and
documentation skills applicable to insurance workflows.
• Explained company policies, procedures, and service outcomes to
customers, resolving 90%+ queries at first contact, similar to
communicating approval or rejection decisions.
• Managed 20-30 service escalations per week, ensuring timely follow-up
and resolution while maintaining customer satisfaction standards.
• Maintained strict confidentiality and compliance while handling 100+
sensitive customer records daily, aligning with healthcare and insurance
data protection requirements.
• Coordinated with internal teams to resolve 10-15 billing discrepancies per
week, improving turnaround time and service efficiency.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service & Operations Assistant

أغسطس 2023 - ديسمبر 2025

Lidl,

المملكة المتحدة

أغسطس 2023 - ديسمبر 2025

• Provided high-volume customer service to 200+ customers per shift, professionally handling
inquiries, complaints, and service issues with empathy, accuracy, and speed skills directly
applicable to patient interaction and front-desk support in a healthcare environment.
• Maintained 100% accuracy in billing, transactions, and record handling, demonstrating
strong attention to detail critical for patient records, insurance data, and healthcare
documentation.
• Managed inventory monitoring, stock reconciliation, and compliance checks, ensuring 98%
product availability while adhering to strict operational standards similar to healthcare
regulatory requirements.
• Assisted with daily operational reporting, KPI tracking, and performance analysis, contributing
to 10% monthly sales growth through service improvements and efficient workflow execution.
• Upheld company policies, confidentiality, and service standards, reflecting a strong
understanding of data privacy, compliance, and ethical service delivery.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Clinical Assistant

أكتوبر 2022 - مارس 2023

Family Health Care Centre,

Thiruvananthapuram، الهند

أكتوبر 2022 - مارس 2023

• Assisted in coordinating daily patient flow in a small OPD setup (15-25 patients/day).
• Supported queue management, appointment-style scheduling, and service flow
optimization, reducing wait times and improving overall customer satisfaction mirroring
patient flow and clinic operations.
• Provided support for basic billing processes acted as a point of contact between patients,
clinicians and administrative staff.

مجال الشركة:
المستشفيات الطبية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Trainee Clinical Assistant

أغسطس 2021 - سبتمبر 2022

Father Muller Medical College & Hospital,

Mangalore، الهند

أغسطس 2021 - سبتمبر 2022

• Led patient care coordination, appointment scheduling, and EMR/EHR management for
inpatients and outpatients.
• Maintained 100% accuracy in documentation, ensuring compliance with hospital policies and
patient confidentiality.
• Facilitated efficient patient flow, interdepartmental communication, and quality-driven
service in a high-volume clinical setting.
• Gained experience in administrative support, workflow management, and multidisciplinary
teamwork, building a strong foundation for healthcare operations.

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

التعليم

Edinburgh Napier University,UK

يناير 2024

يناير 2024

ماجستير، Administration And Management

المملكة المتحدة

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

• Focused on healthcare administration and operational management • Studied healthcare systems, policies, and ethical standards • Covered patient services coordination and quality of care • Gained knowledge of medical documentation and records management • Learned basics of clinic and hospital operations • Developed communication and coordination skills within clinical teams • Emphasized compliance, professionalism, and healthcare best practices

Rajiv Gandhi University

يناير 2022

يناير 2022

بكالوريوس، Medicine

الهند

المعدل التراكمي (نسبة مئوية): 66%

المعدل التراكمي (نسبة مئوية): 66%

A comprehensive undergraduate medical degree integrating clinical training with healthcare administration and patient care. The program includes in-depth study of medical sciences such as anatomy, physiology, pathology, pharmacology, community medicine, and clinical subjects, along with one-year internship providing hands-on experience in outpatient and inpatient care, patient documentation, medical ethics, and healthcare operations.

Rajiv Gandhi University

يناير 2022

يناير 2022

بكالوريوس، Surgery

الهند

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
HOSPITAL EXPERIENCE
Intermediate
HOSPITAL EXPERIENCE
Intermediate
MEDICAL INSURANCE CLAIMS
Intermediate
MEDICAL INSURANCE CLAIMS
Intermediate
PATIENT COORDINATION
Intermediate
PATIENT COORDINATION
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
CLINICAL DOCUMENTATION
Intermediate
CLINICAL DOCUMENTATION
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PATIENT COORDINATION
Intermediate
PATIENT COORDINATION
Intermediate
PATIENT REGISTRATION
Intermediate
PATIENT REGISTRATION
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate

اللغات

الانجليزية
متمرّس
الهندية
اللغة الأم
الكانادا
اللغة الأم
الملايام
اللغة الأم

التدريب و الشهادات

الشهادات
CIPD Level 3 Certificate in People Practice
Certified Professional Coder (CPC)
UK driving license holder, eligible for direct UAE license conversion.
Using AI for Customer Service Managers
AI driven Healthcare Administrator
Diploma in medical coding and billing
license holder
CIPD Level 3 Certificate in People Practice
Certified Professional Coder (CPC)
AI driven Healthcare Administrator
Diploma in Medical Coding and billing

الهوايات

  • travelling
    Do have an insta travel page.