Joshua Cannon

- Creating a list of deliverables with project stakeholders before the project is sanctioned and providing a cost estimate for the proposed work
- Allocating resource and planning the workload of the project support team
- Being a first line of support for other project coordinators
- Supporting projects in other parts of the country remotely
- Authoring and owning a national company procedure which outlines the roles and responsibilities of the project support team throughout the various project stages.
- Assisting with scheduling and planning of documentation handover dates and ensuring these travel through the right workflows and approval streams - Tracking and reporting on the current handover status to the programme team
- Operating and managing several electronic document management systems
- Chasing late documentation to ensure handover is in line with project phases
- Checking documents and drawings, and making sure they adhere to company, and international standards
- Providing support and administering the project SharePoint sites
- Ensuring there is enough information to run/maintain the asset after the project (Working with SAP)
- Authoring project processes on Microsoft Visio to identify key responsibilities and tasks regarding information handover

This was a temporary for one month.
I had to deliver high levels of customer service at one of the largest fringe theatre venues in the world. Duties involved all aspects of ‘Front of House’ (i.e. giving directions, managing queues, operating an enquiries desk) as well as manual work and heavy lifting.

As an ambassador I assisted with the marketing and recruitment of perspective students for the university by delivering presentations, assisting with the organisation and delivery of marketing/promotional events, delivering campus tours and representing Lancaster at higher education conventions. Administration and postal work was required in this role, which involved large scale mail-outs, operating the internal mail system and keeping files up to date and in order.

- Ushering customers to their seats
- Serving on the bar
- Adhering to the requests of the artists
- Selling tickets
- Assisting with print and digital marketing
- Cash Handling
-Taking care of VIP guests
-Planning and running of events
-Assisting with the coordination of a volunteer scheme

This was a temporary post
-Assisting with the co-ordination of venues, box offices, finance and artist care.
-Organising and staging events and ensuring customer satisfaction throughout the festival.
-Supervising other members of the management team
-Facilitating workshops

Phonetic ltd- Telesales Agent (March 2010- Sep 2011)
At phonetic I was part of a sales team that sold insurance quotes over the telephone. I consistently hit targets on this team.
Duties Included: - Handling objections in order to create sales leads
- Updating and cleansing records to ensure the best information is available
- Receiving training to improve my sales knowledge
- Hitting personal and team targets
- Sustaining a professional appearance and high level of customer service on the phone

This was a customer facing role where I would be required to serve on the bar, ticket desk, confectionary desk as well as ushering customers and undertaking cleaning duties.

Assisting the chef in the preparation and serving of food in a professional kitchen at a busy country pub whilst adhering to strict health and safety procedures.I was also required to serve on the bar and wait on tables.