IT Support Engineer
Al Salam Bank Bahrain
Total des années d'expérience :6 years, 0 Mois
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
JOBS UNDERTAKEN (OFF-SITE)
• Installation and configuration of Dell Wyse Thin Clients at the University of Bahrain.
• Maintenance of PC, Laptop as part of AMC at Mister-Machine Equipment Hire and Eazy Financial Ser-
vices B.S.C (Closed).
• Server and Storage installation at Isa Town Police Station.
• Surveying the systems at RMK Tyres for Inventory purposes.
Indian School Bahrain