Sales Specialist
AREA SALES REPRESENTATIVE
Total years of experience :18 years, 9 Months
Responsible for achieving individual sales targets and supporting the division’s sales and profit objectives, while
providing excellent customer service.
Operational
• Perform sales in the allocated market, Dubai and East Africa
• Prepare presentations, proposals and sales contracts.
• Product presentation to architects, contractors, mechanical engineers and plumbers.
• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Develop and maintain sales materials and current product knowledge.
• Prepare paperwork to activate and maintain contract services.
• Manage account services through quality checks and follow-up.
• Identify and resolve distributor/client concerns.
• Prepare a variety of status reports, including activity, closings, follow-up, and loyalty to goals.
• Representing and showcasing company products in exhibitions, trade fairs both local and international.
• Coordinate shipping schedules and delivery of merchandise and services.
• Communicate new product and service opportunities, special developments, information, or feedback gathered
through field activity to appropriate company staff.
Greet customers as they arrive at the showroom and inquire into their purpose of visit.
• Listen actively to customers while they provide details of what they want to buy or look at
and provide detailed information about the products.
• Lead or escort customers to their desired locations within the showroom or provide them
with directions while explaining the technicalities of the products.
• Assist customers in locating items of their choice and provide them with information on
its features.
• Demonstrate product features, by clearly articulating each important article and its use,
form and functionality.
• Provide advice to customers regarding different brands and their standing in the market.
• Lead customers through the payment process by escorting them to POS stations
and / or processing their payments by cash or credit cards.
• Ascertain that product warranties are handed over to customers at the time of purchase
and ensure that their purchases are delivered to their vehicles.
• Handle product displays by ensuring that sufficient pieces are placed on for display at all times.
• Ascertain that cleanliness and maintenance of showroom by coordinating custodial services.
• Handle customer complaints by ensuring complete customer satisfaction at all levels.