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• Led facilitation for two workshops with structured activities.
◦ Designed and delivered engaging group activities to drive participation.
◦ Coordinated materials, timing, and session flow alongside the team.
◦ Acted as a point of contact for participants during sessions.

• Gained hands-on experience in network configuration, troubleshooting,
and management, while enhancing problem-solving, and technical skills.
• Developed and optimized certification templates to streamline
processing and ensure accurate recordkeeping.
• Led a training session for new interns on the certification process
based on management feedback.
• Attended strategic meetings with external partners to support
the development of a course management platform.
Contributed to the initial UI design and workflow for the platform,
focusing on course registration and categorization.

• Resolved clients electronic banking issues and
website-related malfunctions.
• Handled daily transaction correspondence, reviewed
dates and signatures to ensure accuracy before submission.
• Coordinated with internal departments to resolve
complex customer cases efficiently.
• Created awareness materials addressing common
banking account breach scenarios.