Coordinator
Royal Institute Of Music & Arts
Total years of experience :7 years, 5 Months
Follow office workflow procedures to ensure maximum efficiency
Maintain files and records with effective filing systems
Support other teams with various administrative tasks (redirecting calls, correspondence, scheduling meetings etc.)
Greet and assist parents and students upon arrival at the school
Monitor office expenditures and handle all office contracts (rent, service etc.)
Perform basic bookkeeping activities and update the accounting system
Deal with customer complaints or issues
Monitor office supplies inventory and place orders
Assist in vendor relationship management
Overall management of the faculty schedule
Thorough knowledge of all Front Office procedures including Night Audit, Reservations & exposure to third party website management
A hands on approach with strong leadership skills and the ability to successfully train, guide and mentor staff.
Expert knowledge with RMS or a similar reservation system
Responsible for assisting guest check in and check out procedures
Strong computer skills in all aspects including Microsoft Office
Outstanding customer service related skills & Problem Solving Skills
Excellent attention to detail with high levels of successful communication
Excellent time management skills
Excellent grooming and personal presentation
Formulating and maintaining a rotating roster
answer inquirers over the phone.
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Monitoring and maintaining office equipment, inventory supplies; orders replacement supplies as needed
Creating, updating, and maintaining personnel records, financial records, and other records and databases
Updating office policies and procedures
Scheduling company calendar and updating as needed
Preparing reports on expenses, office budgets, and other expenditures
Supporting department managers, staff, and CEO
Organizing conference room scheduling, equipment, and cleaning
Hotel Restaurant Management Course Descriptions. A study of personal cleanliness; sanitary practices in food preparation; causes, investigation and control of illness caused by food contamination and work place sanitation standards. This course provides an overview of the lodging management industry.