Jovita Miranda

Head of HR Operations and Systems (2022 until current)

Lead global HR operations strategy across multi-country operations.
• Drive HR transformation initiatives focused on operational excellence, governance,
digitalization, and employee experience.
• Oversee shared services and offshore delivery models with focus on SLA governance
and service quality.
• Standardised processes across employee life cycle across countries
• Partner with leadership teams on workforce operations and scalable HR operating
models.
• Lead execution of HR Operations teams in KSA and UAE (Onboarding, Offboarding,
Employee life cycle).
• Lead critical projects within the People & Culture strategy with successful
implementation of global Policy Unifications, SAP Success factor Implementation
across GCC countries.
• Owner of global employee handbook along with 13 country level HR Handbooks.
• Building capabilities of a 15-member team to become professional HRs focused on
employee needs and customer service.
• Maintained current knowledge of industry regulations and legislation to amend
policies and promote compliance.
• Advisor to senior HR leaders on appropriate employee related matters and
corrective steps.
• Worked closely with Audit and Compliance teams to build an effective HR team
while fixing more than 140 process gaps identified within the department prior to
my appointment to this role.
• Selected as a Top Performer and enrolled into Internal Leadership evaluations with
CIPD and H&S.
• Lead Government relations team across KSA and UAE
Successfully ran a P&L of 17Mn with zero requirement for enhancement while
identifying saving opportunities of over 2Mn.
• Handled Employee Relations Unit looking after employee grievance and
disciplinary measures
• Lead Crises Management for GCC countries including BCP guidelines

HRBP (Business Development Unit) 2019 - 2022
• Worked closely with Leadership team of Business Development (BD) unit on all
employee matters for their teams spread across 12 countries
• Built workforce planning for the CIO unit in close coordination with the
management and internal stakeholders
• Responsible for implementation of training needs analysis, Performance
management, succession planning, talent reviews for 140 employees under
Business Development Unit
• Conducted line manager sessions for over 80+ line managers on performance
management and how to conduct calibration sessions
• Implemented calibration sessions for all business units and helped close
performance management process in timely manner
• Managed the recruitment process for the Business Development Unit
• Analyzed new markets in terms of HR requirements - manpower, rewards,
operations
• Worked closely with line managers on setting Total Rewards packages for their
employees - new joiners and during promotions
• Conducted disciplinary sessions, closed investigation of 2 financial fraud cases
with heavy involvement with external lawyers and auditors
• Key point of contact and execution for employee grievance and disciplinary cases
• Representing HR team in Compliance meetings to discuss any compliance issues
and brainstorm solutions on local law matters.
• Formed strategic partnerships and connected with potential clients to drive
business development.
• Overlooked global mobility cases and executed successfully moves.

Manager - HR Generalist 2013 - 2019
• Managed day-to-day HR operations and employee lifecycle activities.
• Led process improvement initiatives to enhance employee experience.
• Coordinated with payroll, mobility, and HR systems teams