Visa Sales Executive
Musafir.com
Total years of experience :10 years, 1 Months
Assisting guests for Tourist Visa - UAE, Schengen, UK, USA, Canada, New
Zealand, Australia, Singapore, Malaysia, Thailand, Srilanka, GCC
• Collection and Verification of Documents.
• Outbound prospecting to a strategic target list of E-commerce Merchants.
• Respond to Inbound Calls, Emails & On-Site merchants who download content
from our website.
• Research and build new and existing accounts. I.e. adding contacts, sending
emails, Strategic calling.
• Work within a driven and highly motivated team to provide a world class client
experience for some of the world’s largest retail, education, and digital content,
airline, and ecommerce brands.
• Be a key contributor in making a difference in one of the world’s largest most
well respected brands
Answer calls professionally to provide information about products and
services
• Keep records of customer interactions and transactions, recording detail of
inquiries, complaints and comments as well as action taken.
JOYAL ALVARES
• Follow up to ensure that appropriate action were taken on customer’s
request.
• Refer unresolved customer grievances on special request to designated
departments for further investigation.
Handling calls, providing correct information to the clients.
• Resolving client issues, complete call logs and reports.
• Handling customers queries requests and complaints.
• Looking forward for customer satisfaction
• Develop response reports that track script testing and business defined
metrics.
• Ensure telemarketing data is accurate and all data transfers are completed
per campaign schedule.
• Develop an overseas quality assurance process and standards.
• Monitor daily results and prepare monthly & weekly analysis reports to senior
management.
Customer Service Representative & Floor Leader Barclays
Credit card, Bank & loan collection process
Contacting debtor who owe money to the company and to advice them of the
possible consequences of non-payment of loan.
• Securing payments from debtors.
• Making enquiries to trace the whereabouts of the defaulter.
• To work on Account Recievabels.
• To scruitinize the statements before sending it to the debtor.
• Investing claimsof financial difficulties by interacting with the hospital and
practice managers and doctors located in uk.
• Making upto 75phone calls everyday to chase up outstanding debts.
• Inititing and negotiating final settelements as necessary within agreed
guidlnes.
• Daily work assignment to team and ensure to get that work done.
• Monitoring on daily account recievable report.
• To properly analyze debtors account and manage their financial records.
• Work on several reports and keep updates on all reports on daily basis.
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