Joyal Varghese

• Managed a team of 15 employees and oversaw the budget, ensuring optimal resource allocation and efficiency.
• Provided hands-on support during peak hours, contributing to increased operational productivity.
• Implemented cost optimization strategies, achieving a 20% decrease through price analysis and vendor contract renegotiation.
• Mentored employees for personal development, training, compliance, and safety, achieving 100% company goal attainment annually.
• Managed relationships with key operations vendors, fostering effective partnerships and securing favourable terms.
• Directed comprehensive logistical and reverse logistical functions, optimizing supply chain processes.
• Collaborated across departments to integrate logistics with business systems, enhancing overall organizational efficiency and profitability.
• Directed day-to-day operations by implementing short-term and long-term strategies.

• Led a cross-functional team of 70+ members to successful project outcomes.
• Configured and defined parameters for installation and testing of LAN, WAN, hubs, routers, switches, controllers, and related networking equipment.
• Evaluated LAN/WAN performance data, ensuring optimal availability and speed while identifying and resolving network problems for disaster recovery.
• Trained users in procedures related to network applications software and systems.
• Orchestrated the design, development, and delivery of 5 projects, each with a team size of 2-3.
• Provided on-site and remote support to clients with critical response time requirements for their business technology systems.
• Delivered a comprehensive network roadmap to the Technical Operations Head, addressing the needs of an expanding business platform.
• Quickly designed and implemented a network expansion to fill a previous gap in the architecture.

• Provided senior-level technical consultations and support for IT and networking to Field Engineering and System Integration & Testing Departments.
• Served as a systems engineer, delivering computing services and help-desk support for 500+ employees.
• Developed and implemented network management tools and processes, enhancing NOC capabilities and ensuring high-quality service levels across managed networks.
• Applied ITSM methodology, coordinating with a 4-member team to successfully complete projects.
• Established equipment life cycle targets, optimizing technology use throughout the organization.
• Led the development and installation of new hardware and software, ensuring support for critical business functions and system availability during outages.

• Installed and maintained the companys computer systems and network, ensuring optimal functionality.
• Managed daily operations of a 300+ node, multi-network, multi-vendor environment.
• Mentored junior team members and led a team of 3 to deliver features on time.
• Achieved a 100% success rate in troubleshooting and resolving desktop and laptop network issues escalated from customers.
• Maintained 99% uptime for network devices and servers.
• Designed, implemented, and supported the operations of a new company network for 80+ employees and engineers.
• Executed system upgrades with patches, service packs, and new configurations to meet technical requirements.

• Designed, implemented, and supported the operations of a new company network for 80+ employees and engineers.
• Managed a critical business impact 24×7×365 large-scale network.
• Gained comprehensive expertise in network infrastructure within 1 year, transitioning from basic understanding to full management.
• Closed approximately 10 help desk tickets daily by resolving complex network and server application issues.
• Configured and maintained client network infrastructures with varying technologies and configurations, covering layer 2 & 3 protocols.
• Managed network performance and implemented changes to enhance efficiency.
• Created and maintained documentation to understand traffic flows and identify bottlenecks.