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Joy Ann Mercado, SALES PROMOTER

Joy Ann Mercado

SALES PROMOTER·EUROMERCATO GENERAL TRADING LLC

United Arab Emirates

Diploma, Hospitality and Hotel Management

Work experience

Total years of experience: 13 years, 0 months

SALES PROMOTER

June 2022 - Present

EUROMERCATO GENERAL TRADING LLC

Dubai, United Arab Emirates

June 2022 - Present

Company industry:
Retail & Wholesale
Job role:
Sales

CUSTOMER SERVICE OFFICER

December 2020 - March 2022

CarLite Lte Ptd

Cebu City, Philippines

December 2020 - March 2022

Responsible for the inbound and outbound calls especially customer inquiries and amy issues with car and bookings.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CASHIER/ SHOP IN CHARGE

February 2016 - March 2020

Al Mana International Emerging Brands

Dubai, United Arab Emirates

February 2016 - March 2020

Responsible for the Shop Management and the team and reporting any issues to the Head of Operations.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

WAITRESS/ CASHIER

July 2012 - December 2015

JW MARRIOTT HOTEL DUBAI (CUCINA-ITALIAN RESTAURANT)

Dubai, United Arab Emirates

July 2012 - December 2015

Taking the order and Serving the order to the customers and Aim to achieved customer satisfaction upon their dining and following the Standard Service of the Hotel.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

University of Cebu

March 2008

March 2008

Diploma, Hospitality and Hotel Management

Philippines

EDUCATIONAL BACKGROUND: College Level:

University of CebuBantayan Southern Institute

January 2008

January 2008

High school or equivalent, Hotel and Restaurant Management

United Arab Emirates

Campus

Bantayan Central Elementary School

January 2006

January 2006

High school or equivalent,

Philippines

Elementary Level:

Skills

Hospitality Management
Expert
Hospitality Management
Expert
Hospitality
Expert
Hospitality
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Polite
Expert
Polite
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
CUSTOMER SATISFACTION
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
STAFF MANAGEMENT
Expert
STAFF MANAGEMENT
Expert
outlook
Intermediate
outlook
Intermediate
teamwork
Intermediate
teamwork
Intermediate
Hospitality Management
Expert
Hospitality Management
Expert
Hospitality
Expert
Hospitality
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Polite
Expert
Polite
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

English
Expert

Training and Certifications

Training
Basic Training
The Maritime Training Center f the Philippines
May 2019

Recommendations

Clay Gaspar

Nov 2020

Nov 2020

HR ManagerColleague

Warm greeting i hope this message finds you and your family in good health I found your profile very interesting that i would be delighted to engage you in a profitable supply contract in our company. Our company is giving an offer which might interest anybody availability to handle an 5(Five) year contract supply contract/offer that requires no relocation which include terms and conditions of course more details as well with regard to the profitable side of it. Please stay safe and healthy I await your responses.

Hobbies

  • Interest to learn new thing s and meeting people
    Got several Employment of the Month